Customer Supply Chain Sr. Manager

The Clorox Company; Bentonville (AR); Hybrid; USD 106,700 - 252,200; Full time

Benefits offered by this job

Comprehensive health plans

401(k) program with company match

Flexible time off benefits

Job summary

The Clorox Company in Bentonville, Arkansas, is seeking a Customer Supply Chain Manager to lead a team focused on ensuring high-quality decision-making across customer portfolios. The role requires a Bachelor's degree and significant experience in supply chain or logistics, along with strong analytical capabilities and leadership skills. This position promotes proactive customer collaboration and analytics. Benefits include competitive health plans and a 401(k) program.

Qualifications

• 7+ years of experience in supply chain, logistics, or customer operations.
• 2-3+ years of people leadership experience.
• Demonstrated ability to lead cross-functional teams.

Responsibilities

• Lead, coach, and develop a team of Customer Supply Chain Managers.
• Ensure high quality, consistent decision making across customer portfolios.
• Translate customer and channel strategies into actionable plans.

Skills

Analytical capability

People leadership

Cost-to-serve analysis

Education

Bachelor’s degree (Supply Chain, Business, Engineering)

Tools

Power BI

Excel

SAP/S4

Job description

Clorox is the place that’s committed to growth – for our people and our brands. Guided by our purpose and values, and with people at the center of everything we do, we believe every one of us can make a positive impact on consumers, communities, and teammates. Join our team.**Your role at Clorox:**You will be responsible for leading a team of Customer Supply Chain Managers (CSCMs) and ensuring high quality, consistent decision making across customer portfolios. This role sits between execution and strategy, ensuring CSCMs effectively own customer outcomes within a 0–12-month horizon, while translating enterprise strategy into clear operating models, decision frameworks, and scalable ways of working. You will play a critical role in elevating capability across the organization by strengthening analytics, cost to serve discipline, and trade off decision quality, while reducing escalation and increasing ownership at the CSCM level.**In this role, you will:****Team Leadership & Capability Development*** Lead, coach, and develop a team of CSCMs (GL26) to operate as end‐to‐end customer owners.* Build capability in analytics, cost‐to‐serve, structured problem solving, and trade‐off decision making.* Establish clear expectations and reinforce accountability for service, cost, and inventory outcomes.* Identify and develop high‐potential talent for future leadership roles.**Drive Decision Quality & Consistency*** Ensure CSCMs apply a consistent, disciplined approach to: + Problem framing and root cause identification. + Trade‐off evaluation (service, cost, cash, growth). + Decision‐making within defined thresholds.* Reduce unnecessary escalation by empowering CSCMs to make decisions with confidence.* Improve overall decision speed and quality across the customer portfolio.**Analytics & Cost‐to‐Serve Leadership*** Strengthen team capability to interpret and apply decision‐ready analytics.* Ensure cost‐to‐serve analysis is embedded in everyday decision‐making.* Guide prioritization of actions based on financial impact, customer risk, and operational feasibility.* Partner with Finance to improve forecasting, cost visibility, and financial discipline.**Translate Strategy into Execution*** Translate customer and channel strategies into: + Standard work. + Operating rhythms. + Performance management forums.* Ensure alignment across Sales, IBP, Logistics, and Finance on priorities, risks, and execution plans.* Embed governance practices that support faster, more consistent decisions.**Drive Systemic Problem Solving & Continuous Improvement*** Lead cross-functional efforts to identify and resolve systemic drivers of service failures.* Shift the organization from reactive issue resolution to proactive, repeatable solutions.* Improve stability and reduce variability across customer performance.* Standardize successful solutions across customers and teams.**Enable Proactive Customer Collaboration*** Support CSCMs in building forward‐looking engagement with customers and Sales partners.* Ensure collaboration is anchored in data, clear insights, and defined actions.* Reinforce structured, recurring engagement practices aligned to customer segmentation.**What we look for:****Required*** Bachelor’s degree (Supply Chain, Business, Engineering, or related field preferred).* 7+ years of experience in supply chain, logistics, or customer operations within a complex environment in CPG or similar industry.* 2–3+ years of people leadership experience.* Demonstrated ability to lead cross‐functional teams and influence without authority.**Technical & Analytical Skills*** Strong analytical capability with experience translating data into decisions.* Experience working with cost‐to‐serve, service performance, and operational metrics.* Proficiency in Power BI, Excel, SAP/S4, or similar systems.* Ability to interpret dashboards, identify trends, and guide decisions using data.**Leadership & Ways of Working*** Proven ability to develop and coach teams in fast‐paced, ambiguous environments.* Strong financial acumen and understanding of service‐cost trade‐offs.* Clear communicator with the ability to align stakeholders and drive accountability.* Ability to create structure and clarity where standard work is evolving.#Li-Hybrid**Workplace type:**Hybrid**Our values-based culture connects to our purpose and empowers people to be their best, professionally and personally. We serve a diverse consumer base which is why we believe teams that reflect our consumers bring fresh perspectives, drive innovation, and help us stay attuned to the world around us. That’s why we foster an inclusive culture where every person can feel respected, valued, and fully able to participate, and ultimately able to thrive.** **.****[U.S.]Additional Information:**At Clorox, we champion people to be well and thrive, starting with our own people. To help make this possible, we offer comprehensive, competitive benefits that prioritize all aspects of wellbeing and provide flexibility for our teammates’ unique needs. This includes robust health plans, a market-leading 401(k) program with a company match, flexible time off benefits (including half-day summer Fridays depending on location), inclusive fertility/adoption benefits, and more.–Zone A: $128,000 - $252,200–Zone B: $117,400 - $231,200–Zone C: $106,700 - $210,200All ranges are subject to change in the future. Your recruiter can share more about the specific salary range for your location during the hiring process.This job is also eligible for participation in Clorox’s incentive plans, subject to the terms of the applicable plan documents and policies.Please apply directly to our job postings and do not submit your resume to any person via text message. Clorox does not conduct text-based interviews and encourages you to be cautious of anyone posing as a Clorox recruiter via unsolicited texts during these uncertain times.To all recruitment agencies: Clorox (and its brand families) does not accept agency resumes. Please do not forward resumes to Clorox employees, including any members of our leadership team. Clorox is not responsible for any fees related to unsolicited resumes.**Who we are.**We champion people to be well and thrive every single day. We’re proud to be in every corner of homes, schools, and offices—making daily life simpler and easier through our beloved brands. Working with us, you’ll join a team of passionate problem solvers and relentless innovators fueled by curiosity, growth, and progress. We relish taking on new, interesting challenges that allow our people to collaborate and thrive at work. And most importantly, we care about each other as multifaceted, whole humans. Join us as we reimagine what’s possible and work with purpose to make a difference in the world.**This is the place where doing the right thing matters.**Doing the right thing is the compass that guides every decision we make—and we’re proud to be globally recognized and awarded for our continuous corporate responsibility efforts. Clorox is a signatory of the United Nations Global Compact and the Ellen MacArthur Foundation's New Plastics Economy Global Commitment. The Clorox Company and its Foundation prioritize giving back to the communities we call home and contribute millions annually in combined cash grants, product donations, and cause-marketing. For more information, visit and follow us on social media at @CloroxCo.**Our commitment to diversity, inclusion, and equal employment opportunity.**We seek out and celebrate diverse backgrounds and experiences. We’re always looking for fresh perspectives, a desire to bring your best, and a nonstop drive to keep growing and learning. Learn more about our Inclusion, Diversity, Equity, and Allyship (IDEA) journey .The Clorox Company and its subsidiaries are an EEO/AA/Minorities/Women/LGBT/Protected Veteran/Disabled