Customer Supply Chain Sr. Manager

3M HEALTHCARE; Bentonville (AR); Hybrid; USD 110,000 - 210,000; Full time

Benefits offered by this job

Health plans

401(k) match

Flexible time off

Fertility and adoption benefits

Incentive plans

Job summary

Clorox is seeking a senior Supply Chain leader in Bentonville, AR to guide CSCMs in owning customer outcomes and translating enterprise strategy into scalable operating models. The role sits between execution and strategy, shaping decision frameworks and governance to drive faster, more consistent decisions.

The position requires 7+ years in supply chain or related fields, with 2–3+ years in people leadership. A hybrid workplace is offered with strong analytics and cost-to-serve focus.

Qualifications

• Bachelor’s degree in Supply Chain, Business, Engineering, or related field.
• 7+ years of experience in supply chain, logistics, or customer operations in a complex environment (CPG or similar).
• 2–3+ years of people leadership experience.
• Demonstrated ability to lead cross-functional teams and influence without authority.

Responsibilities

• Lead, coach, and develop CSCMs to operate as end-to-end customer owners.
• Build capability in analytics, cost-to-serve, structured problem solving, and trade-off decision making.
• Establish clear expectations and reinforce accountability for service, cost, and inventory outcomes.
• Translate customer and channel strategies into standard work, operating rhythms, and performance-management forums.
• Lead cross-functional efforts to identify and resolve systemic drivers of service failures.
• Anchor collaboration with data and defined actions to customers and Sales partners.

Skills

People leadership

Cross-functional collaboration

Analytical thinking

Power BI

Excel

SAP/S4

Data-driven decisions

Cost-to-serve

Education

Bachelor's degree in Supply Chain, Business, Engineering, or related field

Tools

Power BI

Excel

SAP/S4

Job description

Your role at Clorox: You will be responsible for leading a team of Customer Supply Chain Managers (CSCMs) and ensuring high quality, consistent decision making across customer portfolios.

This role sits between execution and strategy, ensuring CSCMs effectively own customer outcomes within a 0–12‑month horizon, while translating enterprise strategy into clear operating models, decision frameworks, and scalable ways of working.

Team Leadership & Capability Development

• Lead, coach, and develop a team of CSCMs (GL26) to operate as end‑to‑end customer owners.
• Build capability in analytics, cost‑to‑serve, structured problem solving, and trade‑off decision making.
• Establish clear expectations and reinforce accountability for service, cost, and inventory outcomes.
• Identify and develop high‑potential talent for future leadership roles.

Drive Decision Quality & Consistency

• Ensure CSCMs apply a consistent, disciplined approach to problem framing and root cause identification.
• Guide trade‑off evaluation based on service, cost, cash, and growth.
• Apply decision‑making within defined thresholds and empower CSCMs to make decisions with confidence.
• Reduce unnecessary escalation and improve overall decision speed and quality across the customer portfolio.

Analytics & Cost‑to‑Serve Leadership

• Strengthen team capability to interpret and apply decision‑ready analytics.
• Embed cost‑to‑serve analysis in everyday decision‑making.
• Guide prioritization of actions based on financial impact, customer risk, and operational feasibility.
• Partner with Finance to improve forecasting, cost visibility, and financial discipline.

Translate Strategy into Execution

• Translate customer and channel strategies into standard work, operating rhythms, and performance‑management forums.
• Ensure alignment across Sales, IBP, Logistics, and Finance on priorities, risks, and execution plans.
• Embed governance practices that support faster, more consistent decisions.

Drive Systemic Problem Solving & Continuous Improvement

• Lead cross‑functional efforts to identify and resolve systemic drivers of service failures.
• Shift the organization from reactive issue resolution to proactive, repeatable solutions.
• Improve stability and reduce variability across customer performance.
• Standardize successful solutions across customers and teams.

Enable Proactive Customer Collaboration

• Support CSCMs in building forward‑looking engagement with customers and Sales partners.
• Anchor collaboration in data, clear insights, and defined actions.
• Reinforce structured, recurring engagement practices aligned to customer segmentation.

Hybrid Workplace

Workplace type: Hybrid.

Required Qualifications

• Bachelor’s degree (Supply Chain, Business, Engineering, or related field preferred).
• 7+ years of experience in supply chain, logistics, or customer operations within a complex environment in CPG or similar industry.
• 2–3+ years of people leadership experience.
• Demonstrated ability to lead cross‑functional teams and influence without authority.

Technical & Analytical Skills

• Strong analytical capability with experience translating data into decisions.
• Experience working with cost‑to‑serve, service performance, and operational metrics.
• Proficiency in Power BI, Excel, SAP/S4, or similar systems.
• Ability to interpret dashboards, identify trends, and guide decisions using data.

Leadership & Ways of Working

• Proven ability to develop and coach teams in fast‑paced, ambiguous environments.
• Strong financial acumen and understanding of service‑cost trade‑offs.
• Clear communication with the ability to align stakeholders and drive accountability.
• Ability to create structure and clarity where standard work is evolving.

Benefits

• Robust health plans.
• Market‑leading 401(k) program with a company match.
• Flexible time off benefits, including half‑day summer Fridays depending on location.
• Inclusive fertility and adoption benefits.
• Competitive salaries with ranges based on location: Zone A $128,000–$252,200, Zone B $117,400–$231,200, Zone C $106,700–$210,200.
• Eligibility for incentive plans subject to applicable plan documents and policies.