Customer Supply Chain Specialist

MGP Ingredients, Inc.; Missouri; On-site; USD 21,000 - 33,000; Full time

Job summary

MGP Ingredients, Inc. is hiring an hourly Customer Accounts Coordinator based in Saint Louis, MO. You will receive inbound purchase orders, enter sales orders into ERP, verify accuracy, and coordinate shipment timing with Logistics while supporting the full fulfillment process.

The role emphasizes strong typing, Excel-like computer skills, and excellent written and verbal communication. A Bachelor’s degree is preferred, with at least one year of related experience; attention to detail and

Qualifications

• Bachelor's degree preferred or equivalent combination of education and experience.
• Minimum 1 year experience in related field; strong typing and computer skills.
• Excellent written, verbal and interpersonal communication skills.
• Good organizational skills and attention to detail.
• Strong problem-solving abilities and ability to work in a fast-paced environment.

Responsibilities

• Receive inbound customers’ purchase orders and enter sales orders into ERP.
• Double-check orders for accuracy and confirm changes with customer.
• Coordinate ship timing with Logistics and support customer through fulfillment process.
• May prepare proforma paperwork for Export Customers.

Skills

Communication skills

Typing

Organizational skills

Problem-solving

Interpersonal skills

Education

Bachelor's degree in Business or related field

Tools

ERP systems

Microsoft Office

Job description

MGP Ingredients is a leading supplier of premium distilled spirits and food ingredient solutions. Its Distilling Solutions segment provides bourbons, whiskeys, ryes, gins, and vodkas to craft and multinational brands. MGP's own Branded Spirts business is growing following the 2021 acquisition of Luxco, a top spirits producer, bottler, supplier, and importer as well as the 2023 acquisition of Penelope Bourbon, known for its wide range of uniquely blended expressions. Ingredient Solutions delivers nutritional, functional wheat- and pea-based ingredients aligned with consumer trends. The company operates in locations across the Midwestern U.S., and overseas in Northern Ireland and Mexico.

THE OPPORTUNITY:

This is an hourly position based out of Saint Louis, Missouri, and this person will work out of our Corporate Office in the Town & Country area. Purpose of this position is to understand our customers’ product needs and then meet those needs by communicating and coordinating through the Luxco and distributor supply chain. Participate in tasks and projects as assigned by management.

WHAT YOU WILL BE DOING:

• Receive inbound customers’ purchase orders and enter associated sales order into ERP
• Double check orders for accuracy and confirm back to customer any changes necessary for proper fulfillment
• Coordinate ship timing with Logistics and support customer through entire fulfillment process
• May be required to do proforma paperwork for Export Customers

Customer Account Management

• Establish and maintain a positive rapport with customers. Validate and initiate credit memos
• Coordinate account concerns with customers, accounting, and sales team. Maintain open and timely communication with customers through entire account handling process
• Requires quick problem-solving skills in a fast-paced environment

Promotional and Allocation Management

• Receive customer purchase orders and coordinate process flow through multi-departmental functions
• Be an integral and critical part of an organized cross-functional team to ensure special orders are completed and shipped to customers in a timely manner
• Projects as assigned by Vice President of Supply Chain

WHO WE ARE LOOKING FOR:

• Bachelor’s Degree in Business or related field preferred; will accept combination of education, training and experience that demonstrates the ability to perform the duties of this position.
• Minimum 1 year experience in related field.Strong typing and computer skills.
• Excellent written, verbal and interpersonal communication skills.
• Good organization skills
• Great problem-solving skills

PHYSICAL REQUIREMENTS:

• Includes frequently used office equipment, computer software programs, manuals, books, or other written resources. Computer, ERP systems, Microsoft Office. Calculator. Telephone.

If you require a reasonable accommodation in the employee selection process, please direct your inquiries to Caitlin Zbikowski, Talent Manager @ [e-mail].

If the above speaks to you, we’re excited to learn more about you! At MGP, we know that our people are our greatest strength. With different perspectives and unique ways of thinking, our employees are as varied as our products. We believe that inclusivity strengthens the organization and champions a company culture that is evolving to reflect all of us. Culture results from our behaviors, our personal commitment, our curiosity, how we collaborate, and the ways we courageously share our perspectives and expect others to do the same. Each of us can make a difference by fostering thinking and actions that empower us to connect, belong and grow together.

Compensation is competitive and is commensurate with experience. MGP offers exceptional medical, dental, vision, short and long-term disability, life insurance, 401(k) Match and PTO.

All successful candidates for this position will be required to submit to a criminal background check and drug test.