Customer Supply Chain Specialist

Keystone Solutions Group; Kalamazoo (MI); On-site; USD 55,000 - 75,000; Full time

Job summary

Keystone Solutions Group is seeking a Customer Supply Chain Specialist in Kalamazoo, MI. The role involves managing supply chain operations, ensuring optimal inventory levels, and collaborating with various teams to enhance performance and customer satisfaction. Ideal candidates will have relevant experience and strong analytical skills.

Benefits

Comprehensive medical coverage

Flexible work environment

Retirement savings plan with company match

Paid time off and holidays

Professional development opportunities

Qualifications

• At least 3 years in Supply Chain or related experience required.
• Direct experience with customer care is necessary.
• Experience in an FDA-regulated or ISO environment is a plus.

Responsibilities

• Serve as primary point of contact for supply chain matters.
• Manage customer orders and optimize replenishment strategies.
• Collaborate with internal teams to align supply with demand.

Skills

Attention to detail

Time-management

Interpersonal skills

Education

BA in Business or Supply Chain Management

Tools

Microsoft Office Suite

PowerBI

iQMS or MRP systems

Job description

Job Description

Job Description

Overview

We are looking for a talented individual to join our dynamic Keystone team located in Kalamazoo, MI. A Customer Supply Chain Specialist is detail-oriented, analytical and a motivated self-starter who drives the customer care, purchasing and production planning functions for important Keystone customers.

The Customer Supply Chain Specialist should possess great attention to detail coupled with optimized time-management skills and the ability to multi task with minimum interruption to work progress. Excellent interpersonal skills while working with internal and external customers are also critical to success.

This role is responsible for supporting end-to-end customer supply chain operations, ensuring optimal inventory levels, timely order fulfillment, and high service levels. The specialist will work closely with internal teams (Procurement, Operations, Quality, Production Planning) and external customers to manage supply chain performance and resolve operational issues.

J ob Duties

• Serve as the primary point of contact for supply chain matters related to key customers.
• Manage customer orders, forecasts, and inventory levels to identify trends and optimize replenishment strategies.
• Monitor order flow and logistics to ensure on-time delivery, coordinating with warehousing, transportation, and customer service teams.
• Identify supply chain inefficiencies and lead initiatives to improve performance and customer satisfaction.
• Collaborate with production planning, procurement and operations teams to align supply with customer demand.
• Support continuous improvement initiatives, including process automation and systems enhancements.
• Assist with root cause analysis and resolution of service disruptions or order discrepancies.
• Develop required reporting to assist in communication to internal and external partners

Minimum Requirements and Qualifications

• BA in Business, Supply Chain Management or 4 years of equivalent experience in a related field preferred.
• At least 3 years of Supply Chain or related experience, and direct experience with customer care of clients is required
• Working knowledge of Microsoft Office Suite, especially Microsoft Excel.
• Working knowledge of iQMS or other MRP systems.
• Experience working in an FDA-regulated or ISO environment Experience in contract manufacturing is a plus.
• Experience working in PowerBI is a plus.

Schedule

Monday through Friday, sometimes requiring extended work hours, including evenings, weekends and holidays to ensure minimal interruption to production. The work environment for this position will be both an office environment and manufacturing work cells and cleanroom environments.

Benefits

• Excellent full-time benefits, including comprehensive medical coverage, dental and vision options
• Company paid life insurance, short term disability and long-term disability insurance
• Retirement savings plan with company match
• Paid time off and holidays, with the ability to schedule a day of volunteering once per quarter
• Flexible work environment, such as occasional work from home, is acceptable and encouraged as business needs and conditions allow
• Professional development opportunities