Customer Supply Chain Senior Planner

Charlotte Tilbury; New York (NY); On-site; USD 85,000 - 95,000; Full time

Job summary

Charlotte Tilbury seeks a Customer Supply Chain Senior Planner in New York to enhance operational efficiency and support ambitious growth plans. This role requires strong supply chain experience, relationship-building skills, and an analytical mindset to manage logistics complexities effectively. Candidates will play a pivotal role in improving service delivery while collaborating closely with sales and operational teams.

Benefits

Generous staff discount on all products

Access to Tilbury Treats rewards platform

Medical, dental, and vision benefits

Commuter Benefits (Pre-tax)

Flex Spending Account (FSA)

Employee Assistance Program (EAP)

401(k) with Company match

Paid Time Off

Birthday PTO

Qualifications

• Minimum of 3-5 years Supply Chain planning related experience.
• Experience managing logistics providers and logistics costs.
• Demonstrated project ownership and operational performance improvement.

Responsibilities

• Review and process weekly purchase orders from retailers.
• Assess PO process and trends to maximize fill rates.
• Communicate weekly gross order value and address SKU management issues.

Skills

Communication

Relationship Building

Analytical Skills

Attention to Detail

Education

Bachelor’s Degree or equivalent related experience

Tools

ERP system

Job description

The Role:

The Customer Supply Chain Senior Planner is an integral role between sales and operational teams as well as customers and our fulfilment partners. Key priorities will be to support our ambitious plans through operational efficiency, delivering exceptional service, building strong relationships with our customers, and developing processes as needed for any new retailers or new markets. We are looking for someone with a breadth of supply chain experience who is an excellent communicator and relationship builder, who is willing to roll up their sleeves and get stuck into operational detail but can also identify and address long-term challenges in a fast-growing business.

Role Accountabilities:

Review, process, and report on weekly purchase orders from retailers. Advise warehouses on shipping priorities and instructions to ensure a seamless process from order dispatch to retailer receipt.

Assess PO process and trends by retailer to find most effective way to process orders, maximize fill rates and deliver savings to the business.

Understand and maintain catalogue status communicating to retailer any ranges discontinued, back in stock dates, and launch or allocation orders.

Build and maintain effective relationships with key cross-functional teams to enable collaborative relationships and aligned forward forecasts.

Have a strong awareness of short term commercial and marketing activities which could have impacts on the effectiveness of the operations and pro-actively manage these business requirements with the support of key stakeholders.

Clearly communicate our weekly gross order value, shortages, and any sku management issues needed for resolution, to ensure we are meeting financial sell-in commitments per retailer.

Anticipate orders to be received over the next 2 months according to retailer signals and proactively review and prepare capability to fill to the maximum level.

Proactively analyse optimal inventory levels at the retailer and callout opportunities and risks found.

Accountable for vendor compliance issues taking part in the swift action to reduce, dispute, or adapt processes to avoid financial penalties.

Facilitate retailer returns process from RA through to received at the warehouse, and suggest process recommendations as needed.

Understand operational weaknesses and highlight/implement solutions to improve customer service and delivery efficiencies.

Reporting Relationships:

Reporting into Customer Supply Chain Manager

Key Selection Criteria:

Bachelor’s Degree or equivalent related experience

Minimum of 3-5 years Supply Chain planning related experience

Experience in a customer facing role within a logistics or supply chain capacity

Experience managing logistics providers and able to demonstrate experience in driving operational performance improvement, with an understanding of budget management for logistics costs

Able to demonstrate real examples of taking ownership of projects/improvements right through to the end result

Understanding and commercial awareness of the total supply chain including supply and demand planning

Able to demonstrate examples of building and improving customer relationships

Showing outstanding attention to detail, identifying and addressing anomalies quickly

Experience with an ERP system is highly desirable, someone IT savvy who is able to bring experience of improved information sharing both internally and externally would be a real benefit

An entrepreneurial flair, real commerciality and great relationship building abilities!

Opportunities for development and career advancement:

As part of a rapidly expanding region, you will be given many exciting new implementations to manage. You will also be expected to be a key part of our drive for continuous improvement, reviewing current processes and investigating better, industry-leading, ways of working.

The Customer Supply Chain team has a clear career path which you can follow or look to progress via another Supply Chain team or an entirely different function.

Base Salary Range $85,000-$95,000**

Company Benefits

• Generous staff discount to use on all products
• Access to Tilbury Treats – our very own rewards platform allowing you to save money and gain ‘money can’t buy’ discounts on anything from gym memberships to cinema tickets
• Medical, dental, and vision benefits
• Commuter Benefits (Pre-tax)
• Flex Spending Account (FSA)
• Employee Assistance Program (EAP)
• 401(k) with Company match
• Paid Time Off
• Birthday PTO

**Charlotte Tilbury, in good faith, believes that this posted range of compensation is the accurate range for this role at the time of this posting**

At Charlotte Tilbury Beauty, our mission is to empower everybody in the world to be the most beautiful version of themselves. We celebrate and support this by encouraging and hiring people with diverse backgrounds, cultures, voices, beliefs, and perspectives into our growing global workforce. By doing so, we better serve our communities, customers, employees - and the candidates that take part in our recruitment process.

If you want to learn more about life at Charlotte Tilbury Beauty please follow our LinkedIn page!