Customer Supply Chain Planner

Ultipro; Chicago (IL); On-site; USD 65,000 - 81,000; Full time

Benefits offered by this job

Bonus plan

Health and welfare benefits

401(k) matching

Paid time off

Training and career growth

Job summary

Mark Anthony Group in Chicago, IL is seeking a Customer Supply Chain Planner to focus on the customer and align supply chain activities with sales. You will serve as the voice of the customer and link Sales and Supply Chain to ensure the right product at the right time across the order-to-cash process.

Responsibilities include leadership for service, demand, and inventory planning for the assigned region, developing distributor relationships, and driving continuous improvement.

Qualifications

• B.S. in Supply Chain, Logistics, or Management.
• 3–4 years in customer service, logistics, inventory or demand planning.
• Experience coordinating with Sales and Distributors.
• Strong communication and relationship-building skills.

Responsibilities

• Be the main contact for Sales and Distributors handling order-to-cash.
• Monitor SKU movement and inventory; advise on orders.
• Develop distributor relationships and support growth initiatives.
• Lead service, demand, and inventory planning for assigned region.
• Escalate roadblocks and ensure timely order fulfillment.

Skills

Customer service

Collaboration

Logistics

Demand planning

Education

B.S. in Supply Chain, Logistics, or Management

Job description

Mark Anthony Group is an entrepreneurial drinks company, built from the ground up by thinking differently, innovating and doing the unexpected. Our company is rooted in family values, a bold vision and relentless determination to continuously raise the bar and make a positive difference in consumers' lives.Founded in 1972, we’ve grown organically from a one-person import wine business into an international drinks company whose hallmarks include a portfolio of luxury wineries and iconic beverage brands, includingWhite Claw® Hard Seltzer, Mike’s Hard Lemonade, and Cayman Jack.

The Customer Supply Chain Planner is responsible for focusing on the customer and understand their expectations, while working internally to deliver an optimized supply chain. This position serves as the voice of the customer within Mark Anthony and will be the linkage between Sales and Supply Chain to deliver the right product at the right time .

Accountabilities:

• Main point of contact for Sales and Distributors to manage the overall order to cash process which includes day-to-day operations and order questions.
• Proactively work cross-functionally internally and externally to monitor SKU movement and inventory levels, provide recommendations on orders, and manage all aspects of order discrepancies.
• Proactively develop and strengthen distributor relationships.
• Partner with sales to support strategic initiatives across the customer base to promote depletions and deliver growth.
• Service: Order Management, Shipment Accuracy
• Cost: Claims Management, Indirect COGS
• Supply Chain Optimization: Inventory Coverage, Obsolescence Management

Own:

• Tactical leadership for the service, demand, and inventory planning for assigned region.
• Product Life Cycle at the Customer: item set-up, item and order maintenance, and transition/end of life planning.
• Distributor relationships.

Influence:

• Establish best practices by leveraging all available data and tools to manage service and inventory levels to most optimal levels.
• Continuous improvement across the Supply Chain internally and externally.

Veto:

• Escalate and work to resolve any roadblock that may prevent order execution.

Critical Stakeholders & Relationships

• Peers: Customer Supply Chain, Fulfillment, Transportation, and Demand Planning Team
• Business Stakeholders: Sales, Supply Planning, Warehouse Operations
• External Stakeholders: Distributors

Qualifications, Education & Experience:

B.S. Supply Chain, Logistics, and/or Management

3 to 4 years of Customer Service/Customer Collaboration, Logistics, Inventory and/or Demand Planning

Skills Needed To Be Successful:

• Team Player who can easily adapt and pivot in fast paced environment.
• Strong communication and relationship building skills.
• Action oriented and creative thinker with the ability to deliver “out of the box” solutions.

Extraordinary Leaderships Expectations:

Delivers on commitments and takes ownership

Prioritizes improvements and asks questions

Ongoing Self-Development

Compensation:

Compensation offered to prospective Team Members has taken internal equity into consideration and can vary depending on a positions’ location. The final agreed upon wage may vary based on the job-related knowledge, skills, and experience of the individual.

• Competitive annual salary $65,000 - $81,000 in Chicago, IL
• Bonus plan designed to recognize company performance and individual contributions
• Comprehensive health and welfare benefits
• Company matching 401(k) contributions
• Paid time off including annual leave, paid sick time and holidays
• Extensive opportunities for training, development, and career growth

At Mark Anthony, we exist to Unearth the Extraordinary:

Best in Our Craft

We set the standard with a pursuit of excellence that can be found in everything from our products and processes to our plants and people.

Ambitiously Curious

We stay curious, dreaming big and navigating the unknown with an enduring belief in better.

Made With Humility

We bring humility, authenticity, fun, and support to every collaboration and celebrate wins as a team.

Daringly Disruptive

We disrupt the status quo, moving fast to seize opportunities and acting scrappyto stay ahead of industry giants.

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.