Customer Success & Upsell Specialist

JobTarget, LLC; Fort Myers (FL); On-site; USD 36,000 - 54,000; Full time

Job summary

Spectra Gutter Systems is seeking a Customer Service Specialist to serve as the primary contact for customers, delivering responsive support and helping drive sales through upselling and account development.

You will work closely with sales and operations to resolve inquiries, process orders, and build durable relationships that support customer retention and long-term business growth.

Qualifications

• High school diploma or GED required.
• 1–2 years of customer service, inside sales, account management, or related experience preferred.
• Basic computer proficiency, including CRM systems and Microsoft Office.
• Strong written and verbal communication skills.

Responsibilities

• Serve as the primary point of contact for customer inquiries via phone, email, and other communication channels.
• Provide accurate, timely solutions while delivering exceptional customer service.
• Troubleshoot and resolve customer concerns, complaints, and service issues.
• Document customer interactions and resolutions accurately in company systems.
• Assist customers with order processing, product selection, pricing, and service-related requests.
• Develop strong knowledge of company products, services, and processes.
• Identify and pursue upselling, cross-selling, and new business opportunities.
• Build and maintain strong customer relationships to support retention and account growth.
• Support sales initiatives by promoting products, increasing customer engagement, and maximizing revenue opportunities.
• Collaborate with sales, operations, and other departments to meet customer needs and achieve business goals.

Skills

Customer service

Upselling

Account management

Communication skills

Problem solving

Organizational skills

Education

High school diploma or GED

Tools

CRM systems

Microsoft Office

Job description

Spectra Gutter Systems is seeking a Customer Service Specialist to serve as the primary contact for customers, delivering responsive support and helping drive sales through upselling and account development.

You will work closely with sales and operations to resolve inquiries, process orders, and build durable relationships that support customer retention and long-term business growth.