Customer Success & Technical Support Engineer

Best-Run Sоlutions; Indiana (PA); On-site; USD 55,000 - 80,000; Full time

Job summary

Best-Run Sоlutions is hiring a Support Engineer to assist customers by email and phone, diagnose complex product issues, and maintain documentation. You will contribute to resolving unusual scenarios and ensure clear, professional communication with clients.

The role emphasizes independent prioritization, collaboration with teammates, and a pragmatic, customer-focused approach to problem-solving, with English at B2+ level.

Qualifications

• 1–3 years of experience in a similar position.

Responsibilities

• Provide customer support via email and phone, helping to resolve complex issues related to the product.
• Analyze how the product behaves, its settings, and unusual scenarios to find workable solutions.
• Keep internal documentation and knowledge base articles up to date; add new materials based on resolved cases and recurring issues.
• Communicate clearly and professionally with customers in both written and spoken form.
• Escalate issues when necessary, providing detailed and clear context.
• Work with team members and internal stakeholders to enhance the quality of support.

Skills

Experience 1-3 years

Communication skills

Documentation

Product behavior investigation

Task prioritization

Customer-focused

English B2+

Job description

Best-Run Sоlutions is hiring a Support Engineer to assist customers by email and phone, diagnose complex product issues, and maintain documentation. You will contribute to resolving unusual scenarios and ensure clear, professional communication with clients.

The role emphasizes independent prioritization, collaboration with teammates, and a pragmatic, customer-focused approach to problem-solving, with English at B2+ level.