Customer Success Specialist - Weekend & Evening Support

Underground Printing; Ypsilanti (MI); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

401(k) matching

Employee discount 40%

Health, Dental, Vision Insurance

Job summary

Underground Printing (UGP) is seeking a Customer Success Representative to ensure top-tier service for B2C and B2B clients across Michigan and beyond. You'll handle orders, inquiries, and feedback with courtesy, accuracy, and speed, collaborating with Custom Sales and the Customer Success Manager to improve the customer journey.

Requires a four-year degree, excellent writing and verbal skills, fast typing, strong organization, and proficiency with Google Workspace.

Qualifications

• Excellent writing and oral communication skills.
• Degree from a four-year university.
• Very strong in typing speed and accuracy.
• Highly advanced organizational skills.
• Proficiency with Google Workspace.

Responsibilities

• Promote core values and deliver quality customer service.
• Handle phone calls, live chats, and emails.
• Coordinate with Customer Success Manager and Custom Sales teams.
• Respond to order questions and escalate issues when needed.
• Provide feedback to improve website and ordering process.

Skills

Excellent writing

Oral communication

Typing speed

Organizational skills

Google Workspace proficiency

Education

Bachelor's degree (4-year)

Tools

Google Workspace

Job description

Underground Printing (UGP) is seeking a Customer Success Representative to ensure top-tier service for B2C and B2B clients across Michigan and beyond. You'll handle orders, inquiries, and feedback with courtesy, accuracy, and speed, collaborating with Custom Sales and the Customer Success Manager to improve the customer journey.

Requires a four-year degree, excellent writing and verbal skills, fast typing, strong organization, and proficiency with Google Workspace.