Customer Success Pro Evenings Weekends

Clinique des C?dres SA; Ann Arbor (MI); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

401(k) plan with 4% match

Employee discount (40%)

Health, Dental, Vision insurance

Job summary

Underground Printing (UGP) is seeking a Customer Success Representative to ensure top-tier service and satisfaction for B2C and B2B customers. You will work with the Custom Sales team and report to the Customer Success Manager, with evening and weekend shifts as required.

The role emphasizes responding to inquiries quickly, maintaining high-quality communications, and collaborating to improve the ordering experience and overall customer journey.

Qualifications

• Excellent writing and oral communication skills.
• Degree from a four-year university.
• Very strong typing speed and accuracy.
• Highly organized with strong time management.
• Proficiency with Google Workspace.

Responsibilities

• Promote UGP core values and provide excellent customer service.
• Be available for work outside standard hours including nights and weekends.
• Participate in 1-on-1 weekly meetings with Customer Success Manager and weekly L10 with team.
• Handle phone calls, live chats, and emails; guide customers through order process.
• Track feedback on website and ordering process and suggest improvements.
• Collaborate with Customer Success Manager and National Sales Manager to identify root causes and solutions.
• Thrive in a fast-paced, dynamic work environment.

Skills

Writing skills

Oral communication

Typing speed

Organizational skills

Google Workspace

Education

Bachelor's degree

Tools

Google Workspace

Job description

Underground Printing (UGP) is seeking a Customer Success Representative to ensure top-tier service and satisfaction for B2C and B2B customers. You will work with the Custom Sales team and report to the Customer Success Manager, with evening and weekend shifts as required.

The role emphasizes responding to inquiries quickly, maintaining high-quality communications, and collaborating to improve the ordering experience and overall customer journey.