Customer Success Specialist - Weekend & Evening Availability

Underground Printing; Ann Arbor (MI); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Health Insurance

Dental Insurance

Vision Insurance

401(k) Plan with employer match

Employee discount (40%)

Job summary

Underground Printing (UGP) is seeking a Customer Success Representative to ensure top-tier service for B2B and B2C customers. The role sits on the Custom Sales team and reports to the Customer Success Manager, with required weekend/evening availability.

A full-time schedule includes paid time off, holidays, and 401(k) matching. Responsibilities include handling inquiries via phone and chat, improving order processes, and collaborating with the sales leadership to resolve issues quickly.

Qualifications

• Excellent writing and oral communication skills.
• Degree from a four-year university.
• Very strong typing speed and accuracy.

Responsibilities

• Handle customer inquiries via phone, live chat, and email.
• Collaborate with Customer Success Manager and National Sales Manager to address root causes.
• Provide feedback to improve website and order process; contribute to rapid response times.

Skills

Writing

Communication

Typing speed

Education

Bachelors degree

Job description

Underground Printing (UGP) is seeking a Customer Success Representative to ensure top-tier service for B2B and B2C customers. The role sits on the Custom Sales team and reports to the Customer Success Manager, with required weekend/evening availability.

A full-time schedule includes paid time off, holidays, and 401(k) matching. Responsibilities include handling inquiries via phone and chat, improving order processes, and collaborating with the sales leadership to resolve issues quickly.