Customer Success Specialist - Pittsburgh, PA

Seegrid; Pittsburgh (Allegheny County); On-site; USD 65,000 - 90,000; Full time

Job summary

Seegrid, a leader in Physical AI for material handling, seeks a Customer Success Specialist in Pittsburgh to implement AMR solutions, drive customer adoption, and train end-users.

The role requires up to 80% travel, cross-functional collaboration with Support, Engineering, and Field Service, and a strong focus on customer satisfaction and on-site execution.

Qualifications

• Bachelor's or Associate's degree in business, communications, or related field.
• Strong focus on building customer relationships and ensuring satisfaction.
• Excellent written and verbal communication, with client-facing confidence.
• Willingness to travel up to 80% domestically and internationally.
• Ability to lift up to 50 pounds and work on-site in industrial environments.
• Proficiency with Windows and MS Office; quick to learn new products.
• Self-motivated with a strong work ethic.

Responsibilities

• Deliver on-site training and adoption support.
• Manage and conduct customer trainings at sites.
• Collaborate with Support, Engineering, and Field Service teams to resolve issues.
• Maintain detailed records of resolutions, time, and expenses.
• Build rapport and provide world-class customer service.
• Prepare for trainings by reviewing applications to be supported.
• Participate in product and software training to grow skills.

Skills

Customer relationships

Communication

On-site work

Physical ability

MS Office

Technical aptitude

Self-motivation

Travel up to 80%

Independent worker

Linux

Education

Bachelor's/Associate degree

Job description

Why join Seegrid?

Seegrid is the leading provider of Physical AI for material handling. Our solution includes autonomous mobile robots (AMRs), fleet management software, actionable analytics, and best-in-class services and support. Our technology is proven. Our AMRs have safely driven millions of autonomous miles in real-world production facilities. We are seeking energetic, bright, and friendly people to help achieve our vision: to fortify global supply chains and create profitable economies with safe, seamless, and smart mobile robotics solutions.

Why join Seegrid?

Seegrid is the leading provider of Physical AI for material handling. Our solution includes autonomous mobile robots (AMRs), fleet management software, actionable analytics, and best-in-class services and support. Our technology is proven. Our AMRs have safely driven millions of autonomous miles in real-world production facilities. We are seeking energetic, bright, and friendly people to help achieve our vision: to fortify global supply chains and create profitable economies with safe, seamless, and smart mobile robotics solutions.

About The Role

As a Customer Success Specialist under the Customer Success team at Seegrid, you will be instrumental in implementing AMR solutions to enhance operational efficiency and productivity at customer sites. You will drive customer adoption by ensuring end users and site leaders are properly trained, involved, and invested in the product and application. The heart of Seegrid is our customers, so the ability to build rapport and provide world-class support is crucial.

The Customer Success Specialist role is based out of Pittsburgh, PA and may require up to 80% travel.

Responsibilities Include

• Possess a unique combination of hands-on problem solving, analytical thinking and a customer-service spirit
• Manage and conduct all on-site training and adoption support activities
• Partner with Seegrid Support, Engineering and Field Service teams to provide the best possible resolution to customer concerns
• Work with a collaborative attitude and team spirit in an ever-changing dynamic environment
• Coach customer staff on safety, operation and application details
• Maintain detailed daily record keeping and reporting, including resolutions implemented, records of time, expenses and materials
• Prepare for customer trainings by reviewing and gaining an in-depth understanding of the application(s) to be supported
• Drive your ongoing skill development by actively participating in routine product and software training sessions

Required Qualifications

• Bachelor's or Associate's degree in business, communications, or a related field; a background in a technical discipline (electrical/mechanical technology, engineering) is a plus but not required
• Genuine enthusiasm for building customer relationships and a demonstrated commitment to customer satisfaction
• Excellent written and verbal communication skills, with the confidence to present to and interface with clients at all levels
• Comfortable working independently on-site within dynamic industrial and warehouse settings (noise, physical activity and extended periods on your feet)
• Ability to lift up to 50 pounds, as needed
• Comfortable with Windows and proficient in Microsoft Office; aptitude and eagerness to learn technical products quickly
• Strong work ethic, self-motivation, and a genuine willingness to learn on the job
• Ability to travel extensively (approximately 80%), both domestically and internationally (Canada/Mexico); valid passport and clean driving record required
• Highly responsible and able to work independently with minimal supervision
• Must be a highly responsible individual who can work independently and with minimal supervision

Desirable Qualifications

• Experience with Linux

Seegrid has been recognized nationally as a Best-Place-to-Work. We'd love to have you join us!

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status. Seegrid is an equal opportunity employer Minorities/Females/People with Disabilities/Protected Veterans/Sexual Orientation/Gender Identity.