Customer Success Specialist MEP QA QC Cx for Contractors

Facility Grid LLC; Waltham (MA); Remote; USD 70,000 - 90,000; Full time

Job summary

Facility Grid LLC is seeking a Customer Success Specialist to enhance MEP workflows and client satisfaction. The ideal candidate will have substantial field experience, assisting contractors in transitioning from outdated systems to innovative software solutions. Enjoy the benefits of flexible remote work, mentorship, and a competitive salary package.

Benefits

Competitive salary

401(k) + company match

Health benefits

Wellness resources

Employee outings

Qualifications

• 2+ years direct MEP field experience.
• Deep understanding of QA/QC workflows.
• Excellent communication and presentation skills.

Responsibilities

• Onboard contractors and partners with focus on QA/QC.
• Deliver training using real-world examples.
• Gather feedback to improve products.

Skills

Communication

Collaboration

Problem-solving

Tools

Excel

CRM tools

Job description

Benefits:

Remote position

Mentorship by the Chief Customer Officer

High visibility projects

Voice in strategy

Inclusive decision-making

Empowered to innovate

Broad role exposure

Collaborative culture

Competitive salary

401(k) + company match

Health

Dental

Vision

Wellness resources

Employee outings

Why Join Facility Grid?

Are you currently working for an MEP contractor, managing the installation of equipment and systems, handling quality control, and buried in paper forms and spreadsheet trackers?

Or maybe you work for a general contractor, coordinating MEP trades and struggling to manage QA/QC workflows across multiple subcontractors — all in Excel?

If you’ve lived that frustration, Facility Grid has built the solution you always wished you had. We’re hiring a Customer Success Specialist who knows the jobsite realities and is ready to help others ditch the spreadsheets and streamline MEP QA/QC with powerful, field-tested technology.

About Facility Grid

Facility Grid is a trusted QA/QC and Cx platform used on projects ranging from $50 million to $8 billion in value. We serve general contractors, trade contractors, building owners, and commissioning providers working in critical sectors like data centers, hospitals, life sciences, and airports.

With over 12 years in business, we blend the energy of a startup with the trust of a proven partner. We’re backed by a strong client base, committed to continuous improvement, and positioned for significant growth. Our culture is collaborative and low on hierarchy — every team member plays a critical role in shaping our success.

Key Responsibilities

Client Onboarding & QA/QC Workflow Training

Onboard general contractors and MEP trade partners, with a focus on installation workflows, QA/QC documentation, and field-level punch list tracking

Deliver hands-on training sessions using real-world jobsite examples from MEP coordination, inspection processes, and closeout preparation

Collaborate with internal teams to build training materials based on asset installation sequencing, issue resolution workflows, and field documentation practices

Help Clients Move from Spreadsheets to Software

Guide contractors in replacing manual checklists and Excel trackers with a centralized QA/QC platform

Demonstrate how Facility Grid simplifies equipment tracking, test result logging, issue closeout, and system readiness

Serve as a resource for clients transitioning from legacy tools to tech that supports field accountability and team coordination

Field Insights & Product Feedback Loop

Gather structured feedback from project engineers, superintendents, and MEP coordinators on what works — and what doesn’t — in the field

Share insights with the product and engineering teams to help shape new features and improve usability

Contribute to report and dashboard design to ensure real jobsite relevance, not just office-friendly visuals

Build Trust with Jobsite Teams

Build credibility and strong working relationships with contractors by “speaking their language” and understanding how work really happens on-site

Act as the go-to advisor for QA/QC coordination, helping teams stay aligned on deliverables, inspections, and asset readiness

Visit job sites to maintain a strong connection to client needs and evolving field practices

You’ll Thrive in This Role If You…

Come from the MEP Contractor Side:

Have led or supported the installation of equipment and systems in the field

Are hands-on with QA/QC signoffs, punch list closeouts, and field documentation

Know the frustration of chasing paper forms, inconsistent logs, and scattered issue reports

Or Come from a General Contractor Background:

Manage or coordinate MEP trade partners on complex commercial or mission-critical builds

Have spent too many hours cleaning up spreadsheets or consolidating QA/QC data from emails, drives, and field notes

Are ready to help teams move from manual chaos to software clarity — and be the one who makes that transition easier

Required Skills & Experience

2+ years direct MEP field experience with trade contractors or GCs

Deep understanding of QA/QC workflows, issue logs, and system-level signoffs

Ability to translate jobsite processes into software guidance

Excellent communication, presentation, and field-to-office collaboration skills

Proficiency with Excel, dashboards, or CRM tools

Willingness to travel to client sites

Preferred Qualifications

Experience using Facility Grid, Procore, BIM 360, or similar platforms

Familiarity with Agile/SaaS product environments or providing software feedback

Exposure to mission-critical environments (e.g., hospitals, data centers)

Make an Impact Where It Matters Most

Use your firsthand jobsite experience to help fix the pain points you’ve lived — from disorganized QA/QC logs to never-ending spreadsheet chaos. At Facility Grid, you’ll help project teams get it right the first time, with tools built for how construction really happens.

Shape the future of MEP execution by turning field-tested workflows into powerful software solutions

Work directly with top GCs and trade contractors on high-stakes projects ranging from $50M to $8B

Be a trusted voice from the field — we build product features based on your real-world insight, not office theory

Join a low-ego, high-impact team that values problem-solvers, not buzzwords

Work remotely with flexibility to visit job sites, stay connected to construction, and see your impact firsthand

Tired of QA/QC Chaos? Help Us Fix It

Apply today to join Facility Grid and help transform how QA/QC gets done on the most complex construction projects in the world.

This is a remote position.