Workday Client Service Leader I (aka Enablement Manager or Customer Success Manager) Virtual

Alight Solutions; United States; Remote; USD 60,000 - 100,000; Full time

Job summary

An established industry player is seeking a Client Service Leader I to manage client partnerships and ensure high-quality delivery of services. In this dynamic role, you will act as the primary contact for clients, driving service excellence and satisfaction. Your expertise in project management and customer retention strategies will be pivotal in enhancing client experiences and delivering successful outcomes. Join a forward-thinking organization that values innovative solutions and offers a comprehensive rewards package, making it the perfect place to elevate your career while making a meaningful impact.

Benefits

Comprehensive Total Rewards Package

Continuing Education and Training

Opportunities for Career Growth

Qualifications

• 3-5 years of experience in professional services or technical project management.
• Experience managing functional teams in HR/Finance systems implementation.

Responsibilities

• Act as the primary client contact for AMS Services and manage client priorities.
• Identify areas for internal process improvement and implement changes.

Skills

Project Management

Customer Retention Strategies

Consultative Skills

Team Leadership

Agile Processes

Analytical Skills

Education

Bachelor's Degree in Technical, Business, Human Resources, or Financial Disciplines

Tools

Workday

Ticket Management Software

Job description

Strada is a technology-enabled, people-powered company committed to delivering world-class payroll, human capital management, and financial management solutions to organizations globally.

With a team of more than 8,000 experts and over 30 years of expertise, Strada blends leading-edge technology with human ingenuity to help businesses across the globe design and deliver at scale. Supporting over 1,400 customers in 33 countries, Strada partners with customers at every stage of their journey to help drive their vision forward.

It’s why we’re so driven to connect passion with purpose. Our team’s experience in human insights and cloud technology gives companies and employees around the world the ability to power confident decisions, for life.

With a comprehensive total rewards package, continuing education and training, and tremendous potential with a growing global organization, Strada is the perfect place to put your passion to work.

To learn more about us, visit stradaglobal.com.

The Client Service Leader I is responsible for steady-state, production cloud environments for our customers. Manages the client partnership and communicates work priorities based on client business objectives internally, interfacing directly with Consulting managers, Analysts, & Consultants (onshore and offshore). Serves as a conduit for issues within the Workday application and consults on new enhancements and functionalities to meet customer needs. Acts as the primary contact for clients, providing high-touch, direct customer service.

The Role

1. Act as the primary client contact in the delivery of AMS Services to Support Desk and/or transactional clients. Adjust priorities and deliverables for a portfolio of 5-12 clients.
2. Execute tasks with minimal supervision to ensure quality delivery and client satisfaction.
3. Report and present service levels to clients through Quarterly Service Reviews and Contract Service Reviews.
4. Provide guidance internally to less experienced colleagues by reviewing their deliverables.
5. Identify areas for internal process improvement and work with internal resources to implement changes.
6. Identify additional opportunities for enhanced service for our customers.
7. Liaise between business, technical, and sales stakeholders.
8. Participate in or manage customer projects to ensure on-time, quality, and successful delivery of service.

The Requirements

1. Bachelor’s Degree or equivalent experience in technical, business, human resources, or financial disciplines.
2. 3 to 5+ years’ experience in professional services or technical project management.
3. 3 to 5 years managing functional teams in HR/Finance systems implementation (preferred).
4. Experience in customer retention strategies.
5. Experience with Workday or equivalent platform (preferred).
6. Experience in the Customer Operations lifecycle.
7. Experience with ticket management software (a plus).
8. Knowledge of Agile processes (preferred).
9. Understanding of Application development and Release Management in the Cloud (preferred).
10. Proven ability to work creatively and analytically in a dynamic environment.
11. Self-starter; proactive in skill development.
12. Proven consultative skills.
13. Strong team leadership and coordination skills.
14. Ability to travel up to 20%.
15. Prior Workday experience or certification (strongly preferred).