Customer Success Specialist (Fully Remote)

Caribou; United States; Remote; USD 25,000 - 39,000; Full time

Benefits offered by this job

Competitive pay

Equity options

Performance incentives

Flexible PTO

Parental leave

Health coverage

Development funds

Legal insurance

Pet insurance

Job summary

Caribou is seeking a customer support specialist to manage inbound calls and email queues with professionalism and accuracy. You will handle complaints, escalate issues, and maintain detailed records in internal systems.

You will also assist with Pending Lender Approvals by reviewing documents and coordinating with lenders. You will contribute to a high-performing team with proactive communication, accountability, and a focus on delivering excellent service.

Qualifications

• Proactive, organized and articulate in high-volume communication.
• Strong problem-solving mindset and accountability in every interaction.
• Willingness to work with equity options and performance incentives.

Responsibilities

• Manage inbound customer calls and email queues with professionalism and accuracy.
• Handle complaints, escalate issues, and maintain detailed records in internal systems.
• Assist with Pending Lender Approvals by reviewing documents and coordinating with lenders.

Skills

Customer service

Complaint handling

Documentation

High-volume support

Communication

Tools

CRM systems

Job description

• Caribou helps drivers reduce auto loan payments through technology and partnerships.
• We are a team backed by leading investors and driven by core values of velocity and teamwork.

About the Role:

• Manage inbound customer calls and email queues with professionalism and accuracy.
• Handle complaints, escalate issues, and maintain detailed records in internal systems.
• Assist with Pending Lender Approvals by reviewing documents and coordinating with lenders.

About You:

• You are proactive, organized, and articulate in high-volume communication.
• You bring a problem-solving mindset and strong accountability to every interaction.
• Enjoy competitive hourly pay, equity options, and performance incentives.
• Benefit from flexible PTO, parental leave, and comprehensive health coverage.
• Access professional development funds and optional perks like legal and pet insurance.

Caribou

Caribou is a financial technology company that helps people refinance auto loans and save money on their monthly car payments. The company is led by industry veterans, backed by prominent investors, and values a culture of velocity, ownership, and teamwork.