Customer Success Specialist

HR HealthCare; Woodstock (GA); On-site; USD 60,000 - 90,000; Full time

Job summary

HR HealthCare is seeking a Customer Success Specialist to support onboarding, product adoption, and ongoing customer satisfaction across assigned accounts. You will work closely with customers to ensure a positive experience, strengthen relationships, and drive successful implementation of HR HealthCare’s products.

The role focuses on improving customer outcomes, increasing retention, and identifying opportunities to expand value within the assigned market.

Qualifications

• Bachelor’s degree preferred.
• 6 months to 1 year of experience in customer success or related field preferred.
• Experience in healthcare or pharmaceutical sectors is a plus, not required.
• Proficiency with CRM and related support tools.
• Strong communication and relationship-building skills.

Responsibilities

• Support onboarding and product adoption for assigned accounts.
• Maintain relationships with customers and internal partners to ensure positive experiences.
• Conduct outreach via calls, emails, and virtual meetings to engage customers.
• Document interactions and account activity in the CRM system.
• Identify risks and opportunities to improve adoption and renewals.

Skills

Strong communication

Relationship-building

Multitasking

Initiative

Time management

Education

Bachelor’s degree preferred

Tools

CRM system

Job description

Summary of PositionThe Customer Success Specialist (CSS) is responsible for supporting customer onboarding, product adoption, and long-term customer satisfaction across assigned accounts. This role works closely with customers to ensure a positive experience, strengthen relationships, resolve issues, and help drive successful implementation and continued use of HR HealthCare’s products. The primary objective of the role is to improve customer outcomes, increase retention, and identify opportunities to expand value within the assigned market while supporting HR HealthCare’s purpose of Positively Impacting People’s Lives.Duties & Responsibilities• Develop a strong understanding of HR HealthCare’s products, including use cases, features, benefits, and customer applications;• Develop and maintain an understanding of customer workflows, operational needs, and the healthcare distribution environment to support successful implementation and adoption;• Build and maintain strong relationships with customers, internal partners, and other key stakeholders to ensure a positive customer experience;• Serve as a point of contact for assigned customers to support onboarding, product education, issue resolution, and ongoing account management;• Conduct customer outreach through phone calls, e-mails, and virtual meetings to support engagement, identify needs, and promote successful product usage;• Partner with internal teams and external resources, as needed, to resolve customer concerns, coordinate implementation activities, and ensure timely follow-through;• Monitor customer health, product usage, and account activity to identify risks, opportunities, and areas for improvement;• Leverage HR HealthCare’s customer and account data to identify adoption opportunities, support renewals, and strengthen customer relationships;• Support the development and execution of customer success plans, including onboarding, training, and follow-up activities;• Utilize HR HealthCare’s CRM system to document all customer interactions, track account activity, and maintain accurate records;• Support the Customer Success Manager and perform related duties as assigned;• Adhere to all HR HealthCare policies and procedures and demonstrate understanding of HR HealthCare’s Values, Mission, and Vision;• Demonstrate a positive, service-oriented attitude and serve as a collaborative team player.Skills/Requirements• Bachelor’s degree preferred;• 6 months to 1 year of experience in customer success, account management, healthcare support, sales, or a related field preferred;• Experience in pharmaceutical, medical device, healthcare services, or related industries is a plus, but not required;• Ability to learn and become proficient in HR HealthCare’s CRM and related customer support tools;• Strong communication and relationship-building skills with the ability to work effectively with internal and external stakeholders;• Ability to multitask, take initiative, prioritize tasks, and manage time effectively;• Demonstrated effectiveness working independently and in a team environment;• Strong attention to detail and organizational skills;• Excellent oral and written communication skills;