Customer Success Specialist

Freddie Mac; Troy (IL); Remote; USD 40,000 - 55,000; Full time

Job summary

A leading company in educational software solutions is seeking a dedicated support specialist. In this remote role, you will be the first point of contact for customer inquiries, providing technical assistance and fostering strong client relationships. The position offers a comprehensive benefits package, including health insurance and generous PTO. Ideal candidates will possess strong communication skills and a passion for helping others succeed in their educational endeavors.

Benefits

Comprehensive benefits package

401(k) with 4% employer contribution

Monthly internet stipend

Generous PTO with yearly rollover

Qualifications

• Strong oral and written communication skills.
• Previous customer service experience through a ticketing system.

Responsibilities

• Provide support as the first point of contact for inquiries.
• Diagnose and troubleshoot technical issues.
• Build and maintain strong relationships with clients.

Skills

Communication

Problem-Solving

Customer Service

Technical Support

Education

High School Diploma or GED

Job description

Employer Industry: Educational Software Solutions

Why consider this job opportunity:
- Comprehensive benefits package, including 100% company-paid health, vision, dental, and disability insurance for the employee
- 401(k) with 4% employer contribution
- Monthly internet stipend
- Generous PTO with yearly rollover of unused days
- Remote work environment with a supportive team culture
- Opportunity to make a tangible impact on the educational community

What to Expect (Job Responsibilities):
- Provide support as the first point of contact for all inbound phone, email, and chat inquiries
- Diagnose, investigate, and troubleshoot technical issues, guiding customers through step-by-step solutions
- Collaborate across the organization as a customer advocate to ensure a timely and successful resolution
- Build and maintain strong relationships with clients to provide personalized support
- Gather product feedback for continuous product enhancement and customer value

What is Required (Qualifications):
- High School Diploma or GED
- Strong oral and written communication skills
- Ability to work as part of a team in a fast-paced environment with excellent attention to detail and multi-tasking skills
- Previous customer service experience through a ticketing system or email interface
- Technical support and troubleshooting experience in a remote position

How to Stand Out (Preferred Qualifications):
- Strong technical background with proficiency in educational software and technology
- Passion for problem-solving and helping clients succeed in their educational endeavors
- Sociable individual with a knack for building relationships and ensuring client satisfaction
- Ability to work independently and collaboratively in a remote environment, demonstrating reliability and self-motivation

#EducationalSoftware #CustomerSuccess #RemoteWork #CareerOpportunity #ImpactfulWork

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