Customer Success Specialist

Egreenservices; Sterling Heights (MI); Ibrido; USD 38.000 - 59.000; Tempo pieno

Vantaggi offerti da questo lavoro

Mentorship

Benefits

Flexible schedule

Descrizione del lavoro

Uber in Sterling Heights, MI is hiring a hybrid Customer Success Specialist who can engage CFOs and local small-business owners in the same afternoon. You will leverage 1+ years of sales marketing expertise to own projects, collaborate with a sharp team, and earn $38,000 - $59,000 yearly.

The role emphasizes value selling, escalation management, and a hands-on approach to driving retention and growth across the Michigan market. Mentorship and flexible benefits are highlighted in the posting.

Competenze

• Experience in escalation management and handling inbound calls.
• Proven ability to own outcomes and drive results.
• Experience crafting outreach and improving conversion via value selling.

Mansioni

• Coach the Customer Success team to focus on value selling.
• Draft outreach copy for junior buyers.
• Turn churned logos into win-back plans and targets.
• Join demos and refine scripts after losses.
• Provide market intel to sharpen next quarter's ads.

Conoscenze

Escalation Management

Inbound Call Handling

Value selling

Outcome ownership

Descrizione del lavoro

Uber is hiring a hybrid Customer Success Specialist who can speak to a CFO and a Sterling Heights small-business owner in the same afternoon. Lean on 1+ years of sales marketing expertise to own projects, collaborate with a sharp team, and earn $38,000 - $59,000.

Key Responsibilities

• Coach the Customer Success Specialist team off discounting and onto value selling
• Draft the cold-outreach copy that survives a junior buyer's inbox
• Turn churned sales marketing logos into win-back targets with a plan
• Sit in on demos and tighten the script after every loss
• Hand marketing the field intel that sharpens next quarter's ads

What You'll Bring

• Hands-on command of Escalation Management, with Inbound Call Handling as a close second
• The reliability that lets a manager stop checking in
• Detail-oriented approach with a commitment to accuracy
• 1+ years owning outcomes, not just completing tasks
• Comfort being the newest person in the room and the loudest in the notes

Across MI, the community-minded sales marketing systems people trust most often turn out to be Uber, built quietly in Sterling Heights. Honest feedback is a gift here, and we try to wrap it kindly before we hand it over.

The bottom line: $38,000 - $59,000, mentorship, benefits, and flexibility, wrapped into a Customer Success Specialist role that grows as fast as you do.

Confirmed unfilled today, Uber continues its search in real time.

Send the resume, skip the cover-letter cliches, and let your Delegation do the talking.