Customer Success Specialist

Freddie Mac; San Antonio (TX); Remote; USD 35,000 - 50,000; Full time

Job summary

A leading company in educational software solutions is seeking a customer support representative. This role involves providing technical assistance to clients, troubleshooting issues, and ensuring customer satisfaction in a remote work environment. Candidates should have strong communication skills and previous experience in customer service or technical support.

Benefits

Comprehensive benefits package

401(k) with 4% employer contribution

Monthly internet stipend

Generous PTO with yearly rollover

Qualifications

• Previous customer service experience preferred.
• Tech support and troubleshooting experience in a remote position preferred.

Responsibilities

• Provide support as the first point of contact for inquiries.
• Diagnose and troubleshoot technical issues.
• Build and maintain strong relationships with clients.

Skills

Communication

Problem-solving

Attention to detail

Team collaboration

Education

High School Diploma or GED

Job description

Employer Industry: Educational Software Solutions

Why consider this job opportunity:
- Comprehensive benefits package, including 100% company-paid health, vision, dental, and disability insurance for the employee
- 401(k) with a 4% employer contribution
- Monthly internet stipend
- Generous PTO with yearly rollover of unused days
- Remote work environment with a supportive team culture
- Opportunity to make a tangible impact on the educational community

What to Expect (Job Responsibilities):
- Provide support as the first point of contact for all inbound phone, email, and chat inquiries
- Diagnose, investigate, and troubleshoot technical issues, guiding customers through step-by-step solutions
- Collaborate across the organization as a customer advocate to ensure timely and successful resolution
- Develop understanding of software functionality and how it applies to educational standards and best practices
- Build and maintain strong relationships with clients to provide personalized support

What is Required (Qualifications):
- High School Diploma or GED
- Strong oral and written communication skills
- Ability to work as part of a team in a fast-paced environment with excellent attention to detail and multi-tasking skills
- Previous customer service experience through a ticketing system or email interface is preferred
- Tech support and troubleshooting experience in a remote position is preferred

How to Stand Out (Preferred Qualifications):
- Strong technical background with proficiency in educational software and technology
- Excellent communication skills, both verbal and written, with the ability to convey complex technical concepts clearly
- Passion for problem-solving and helping clients succeed in their educational endeavors
- Sociable individual with a knack for building relationships and ensuring client satisfaction
- Ability to work independently and collaboratively in a remote environment, demonstrating reliability and self-motivation

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