Alloy Advisor (Customer Success Agent - Full Time)

Alloy Market Inc; San Antonio (TX); On-site; USD 40,000 - 60,000; Full time

Job summary

Alloy Market Inc. is seeking an Alloy Advisor to join their rapidly growing team. In this role, you’ll be pivotal in guiding customers through the sales process of precious metals while delivering exceptional service. Responsibilities involve engaging leads, closing sales confidently, and building rapport with clients. A successful candidate will have prior experience in sales and demonstrate strong organizational skills, empathy, and effective communication.

Benefits

Base pay + bonuses tied to performance

Paid Time Off

Healthcare benefits

Opportunities for growth

Qualifications

• 3+ years in inside sales or retention sales.
• Experience in a high-volume, fast-response environment.
• Comfortable handling sensitive client situations.

Responsibilities

• Engage with 75-125+ warm leads daily across various platforms.
• Hit or exceed monthly sales targets.
• Guide customers step-by-step while maintaining service quality.

Skills

Sales closing

Communication

Organizational skills

Customer service

Empathy

Education

High school diploma or equivalent

Tools

CRM software

Job description

Alloy is redefining how people sell their gold, silver, and platinum jewelry online. We're fast-growing, mission-driven, and focused on delivering exceptional value and transparency in a market that’s often anything but. We combine modern technology with human connection to make it easier, faster, and more trustworthy to sell precious metals, without leaving home.

Check out our About Us video to see why people choose Alloy.

As an Alloy Advisor, you’re much more than a customer service rep, you’re a trusted sales advisor, a relationship builder, and a problem-solver. You’ll guide customers through our process, answer questions with confidence, and most importantly, help them take the next step, whether that’s shipping their item in for a free no-obligation offer, guiding the customer through accepting an offer, or becoming a repeat customer.

This is a sales-centric role where closing deals, building rapport, and delivering real value are key.

Responsibilities

• Engage with 75-125+ warm leads via phone, chat, email, and text daily across platforms, no cold calling
• Hit or exceed monthly conversion, revenue, and SLA targets (sales per contact, follow-up rates, etc.)
• Drive sales by guiding customers step-by-step through the process, proactively removing friction while delivering a first-class customer service experience
• Conduct daily outreach to existing customers to drive repeat business
• Build trust with our client base by addressing questions, objections, and concerns with empathy and clarity
• Close sales confidently while maintaining Alloy’s reputation for honesty and fairness
• Identify upsell or referral opportunities and contribute to partner growth campaigns
• Maintain accurate notes and customer insights in a CRM
• Share customer feedback with internal teams to help improve processes, communication, and product experience

Qualifications

• High school diploma or equivalent
• 3+ years in inside sales, retention sales, or high-conversion support
• Experience in a high-volume, fast-response environment
• Comfortable closing over the phone, overcoming objections, and following up strategically without pressure
• Experience with omnichannel support (chat, text, email, phone)
• A warm and confident communicator who builds trust quickly with strong follow-up instincts—knows when to nudge and when to give space
• Highly organized, self-motivated, and results-oriented
• Familiar with CRMs, support tools, and tracking performance metrics
• Comfortable handling sensitive client situations with care, professionalism, and discretion

Additional Information

Bonus Points If You:

• Have ranked in the top 10% of your team or been recognized by an organization as a top sales closer
• Have led or mentored others to raise their performance
• Are you looking for a role where you can grow into leadership
• Have a background working with longer sales cycles at two-sided marketplaces such as The RealReal, Fashionphile, Vestaire Collective, high-end retail sales, or SaaS sales experience.
• Thrive in environments where ownership, initiative, and fast decisions are the norm

Why Join Alloy?

• Base pay + bonuses tied to performance
• Be part of a fast-growing startup where your work directly impacts growth
• Paid Time Off + opportunities to grow with the company
• Healthcare benefits
• Supportive, mission-driven team that values innovation, empathy, and action