Customer Success Solution Account Manager, Utility Management

-; Dallas (TX); On-site; USD 60,000 - 100,000; Full time

Job summary

Join a forward-thinking company as a Solution Account Manager, where you will engage directly with clients to drive the adoption of innovative utility management solutions. This role offers the opportunity to become a trusted advisor, leveraging your analytical skills to ensure clients derive maximum value from their RealPage products. You will actively facilitate discovery sessions, manage client relationships, and contribute to strategic business objectives. If you're passionate about technology and customer success, this position will allow you to make a significant impact in a dynamic environment.

Benefits

Health Insurance

Dental Insurance

Vision Insurance

Retirement Savings Plan

Paid Time Off

Professional Development Opportunities

Performance-Based Bonus

Qualifications

• Minimum of 3 years' experience in a business and technical role.
• Ability to manage multiple projects while meeting deadlines.
• Experience in client-facing and support roles.

Responsibilities

• Engage customers on platform adoption using data analysis.
• Deliver platform Solution Reviews focused on business objectives.
• Facilitate discovery sessions to identify product use cases.

Skills

Analytical Skills

Customer Empathy

Presentation Skills

Technical Problem Solving

Project Management

Communication Skills

SaaS Implementation

Education

Bachelor's degree in Business

Tools

MS Office Suite

Windows

Job description

SUMMARY

Come join the Utility Management Solution Account Manager Team! Our team works directly with our customers to drive adoption of our solutions that streamline the processing and payment of utility bills, utility recovery to residents and sustainability services. Our solutions help our customers reduce utility expenses to improve property NOI.

The Solution Account Manager works directly with clients to drive adoption of the RealPage Utility and Sustainability Solutions. The Solution Account Manager will build and manage relationships at all levels of the client organization, be able to manage internal and external timelines and use their analytical skills to provide consulting services to ensure the successful usage of RealPage software and services.

PRIMARY RESPONSIBILITIES

• Engage customers proactively on platform adoption leveraging product usage metrics and data analysis.
• Become a trusted advisor and expert on RealPage product platform(s) for our customers to provide a deep level of product knowledge with the ability to articulate market trends and the value of RealPage to develop new business opportunities.
• Understand and drive customer business goals, objectives, and desired outcomes utilizing platform reporting, dashboards and metrics.
• Facilitate discovery sessions with customers regarding product use cases and adoption opportunities.
• Ensure customer receives and perceives value of assigned RealPage products to drive adoption
• Deliver platform Solution Reviews to assigned customers focused on strategic business objectives which will drive revenue and return on investment.
• Serve as internal Subject Matter Expert on RealPage product platform for associated business units
• Work closely with Customer Success Managers, Sales and Product Management teams to identify expansion opportunities for assigned RealPage product and services for customers.
• Understand and communicate overall customer health, including the identification and escalation of complex product issues for at-risk accounts to RealPage leadership.

REQUIRED KNOWLEDGE/SKILLS/ABILITIES

• Bachelor's degree in Business, or related field; equivalent experience may be considered (minimum of 3 years' experience in a business and technical role)
• Proficient in MS Office Suite (Outlook, Word, PowerPoint and Excel)
• World class presentation skills; must feel comfortable leading presentations with large groups
• Can tie business problems to technical solutions and understand technology and data value propositions
• Can easily relate complicated concepts to non-technical people, while maintaining the ability to speak to highly technical people
• High level of customer empathy
• Empowered to take accountability for product performance
• Partner with customers to understand their current and future business goals and challenges and translate that into people, product and process strategies
• Work across the customer's business org to communicate the value of these solutions to their team and executives
• Understanding of business multifamily operations and reporting
• Experience in SaaS implementations and operational improvement initiatives
• Ability to work closely with and to elicit cooperation from a wide variety of sources, including senior management, customers, and other departments
• Exceptional documentation and follow-up capabilities, as well as the ability to understand and manage customer expectations
• Physically able to participate virtually or in-person training sessions, presentations, and meetings
• Ability to work extended hours as needed (may be required at times)
• Ability to travel as needed to customer and company locations (occasional)
• Proven track record of driving value outcomes
• Ability to work independently as well within a team environment
• Previous experience in a client facing and support role
• Ability to manage multiple projects at the same time, while meeting regular deadlines
• Demonstrated ability to influence client opinions and actions
• Strong attention to detail, highly organized, and able to adhere to detailed processes
• Proficient knowledge in Windows, MS Office (specifically Word and Excel), Power Point and Internet tools
• Proven ability to effectively communicate with diverse groups such as clients, supervisors, and teammates
• Demonstrated ability to change direction and reprioritize tasks
• Flexibility to work overtime when required

PREFERRED KNOWLEDGE/SKILLS/ABILITIES

• Multifamily Real Estate Experience
• Experience with utility management and sustainability solutions

SALARY AND BENEFITS

• RealPage provides a competitive salary package along with a comprehensive benefit plan that includes:
• Health, dental, and vision insurance.
• Retirement savings plan with company match.
• Paid time off and holidays.
• Professional development opportunities.
• Performance-based bonus based on position.

Compensation may vary depending on your location, qualifications including job-related education, training, experience, licensure, and certification, that could result at a level outside of these ranges. Certain roles are eligible for additional rewards, including annual bonus, and sales incentives depending on the terms of the applicable plan and role as well as individual performance.

Equal Opportunity Employer: RealPage Company is an equal opportunity employer and committed to creating an inclusive environment for all employees.

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights notice from the Department of Labor.