Customer Success Senior Manager

Gomyneed Private Limited; Miami, Northern (FL, KY); Hybrid; USD 120,000 - 180,000; Full time

Job summary

Ripple is hiring a Customer Success Senior Manager in Miami, FL, to lead strategic initiatives and drive value for financial institutions, businesses, governments, and developers leveraging Ripple's crypto solutions.

You will own deep customer understanding, advise stakeholders, and enable adoption of innovative, ground-breaking Ripple offerings across global teams; this on-site role emphasizes relationship building and cross-functional collaboration.

Qualifications

• 5+ years in a customer-facing role at financial institutions and/or FinTech/crypto organizations.
• Demonstrable understanding of multi-stakeholder management in complex environments.
• Experience development and launch of modern, complex B2B solutions involving innovative tech.
• Excellent relationship-building across cross-functional, global teams.

Responsibilities

• Develop a deep understanding of each customer's current technical solutions, organization, decision-making, aspirations and needs.
• Serve as an advisor/Ripple advocate with customers, enabling adoption of Ripple solutions and new ground-breaking offerings.
• Conduct financial, business and value analyses focusing on cost reduction and revenue growth.
• Navigate upsell and cross-sell opportunities and drive them to deal execution with cross-functional partners.
• Lead initiatives with Engineering, Technical Services, Sales, BD, Finance, Product Marketing and Legal to solve complex business challenges.

Skills

Customer success

Stakeholder management

Cross-functional collaboration

Financial analysis

Upsell/cross-sell

Relationship building

Job description

# Customer Success Senior ManagerRipple Miami, FL, United States Full-timeFull-timeCustomer Support---## About this roleRipple is hiring a Customer Success Senior Manager (Miami, FL, United States). This is an on-site crypto & web3 role listed on the official Ripple careers site.About the Role:At Ripple, we’re building a world where value moves like information does today. It’s big, it’s bold, and we’re already doing it. Through our crypto solutions for financial institutions, businesses, governments and developers, we are improving the global financial system and creating greater economic fairness and opportunity for more people, in more places around the world. And we get to do the best work of our...Key Responsibilities:• Develop a deep understanding of each customer's current technical solutions, organization, internal decision-making, aspirations and needs• Serve as an advisor/Ripple advocate with customers, enabling them to better experience the potential of Ripple and participate in developing new and ground-breaking solutions• Conduct financial, business and value analysis with the ability to understand and analyze key financial targets (e.g., cost reduction, revenue growth, etc.)• Navigate upsell and cross sell opportunities and drive them to deal execution, working with cross functional partners• Lead key initiatives, working with cross-functional collaborators (Engineering, Technical Services, Sales, BD, Finance, Product Marketing and Legal) and creatively solve complex business and operational...Requirements & Details:• Identify and champion internal Ripple process improvements• 5+ years of experience in a customer facing role at financial institutions and/or a FinTech or crypto organization• Demonstrable understanding of multi-stakeholder management in complex environments• Experience in the development and launch of modern, complex business solutions involving innovative technology and B2B relationships• Excellence in building and managing relationships in cross-functional, global teamsJob Type: Full-timeWork Mode: On-siteApply directly on the Ripple careers page using the Apply button.Company: RippleLocation: Miami, FL, United StatesJob Type: Full-timeCategory: Customer SupportWork Mode: On-site / Hybrid