Customer Success & Sales Representative

API Heat Transfer Career Center; Buffalo (NY); On-site; USD 38,572 - 44,083; Full time

Benefits offered by this job

Full health & welfare benefits

401(k)

Paid time off (PTO)

Developmental opportunities

Job summary

API Heat Transfer Career Center in Buffalo, NY, seeks a Customer Success & Sales Representative to generate business opportunities through proactive outreach and manage customer projects. This role offers a competitive hourly rate of $28-$32 and involves coordinating with teams to ensure customer satisfaction and project success.

The ideal candidate will have customer-facing experience, strong organizational skills, and the ability to make cold calls effectively.

Qualifications

• Experience in a customer-facing, sales support, or project management role.
• Comfortable making cold calls and initiating conversations with new prospects.
• Working knowledge of Salesforce or similar CRM (preferred, not required).

Responsibilities

• Conduct cold calls and proactive outreach to prospective customers.
• Ensure commitments are tracked and met from kickoff through delivery.
• Perform accurate and timely Salesforce updates using information from Project Management.

Skills

Customer-facing experience

Cold calling

Salesforce or similar CRM

Organization and follow-through

Clear communication skills

Education

High school diploma or equivalent

Associate degree or relevant experience

Job description

Customer Success & Sales Representative

is an outbound-focused project manager responsible for generating new business opportunities through proactive outreach, managing customer project follow-through internally, and keeping Salesforce updated with accurate, timely information. This is a hunting role — success is measured by activity, initiative, and new opportunity creation.

What We Offer You:

• Opportunity to learn from and contribute to a premier, global company
• Be part of leading-edge technology for the heat transfer industry
• Ability to impact customers across multiple industries
• Full health & welfare benefits, 401(k), PTO, and developmental opportunities!
• Hourly Rate Range: $28/hour - $32/hour

What You Will Do:

Outbound Sales & Lead Generation

• Conduct cold calls and proactive outreach to prospective customers and assigned leads
• Follow up on quotes, inquiries, and lapsed accounts to generate new opportunities
• Build relationships with new contacts and move prospects through the early stages of the sales funnel
• Identify and pursue leads using available tools and resources

Customer Advocacy & Project Management

• Serve as the internal point of contact for assigned customer projects, ensuring commitments are tracked and met from kickoff through delivery
• Escalate internal roadblocks proactively and follow up until resolved — no dropped balls
• Communicate project status, delays, or changes to customers in a timely manner

Salesforce & Administrative Support

• Perform accurate and timely Salesforce updates using information from the Project Management team
• Maintain clean contact records, activity logs, and opportunity notes
• Support the sales team with administrative tasks, data entry, and customer communication

Internal Coordination

• Partner with Project Management, Engineering, and Operations to ensure customer expectations are aligned internally
• Flag risks or gaps in project timelines before they become customer issues
• Coordinate with marketing to define and scope digital campaigns and lead generation

What You Bring:

• Experience in a customer-facing, sales support, or project management role.
• Comfortable making cold calls and initiating conversations with new prospects
• Working knowledge of Salesforce or similar CRM (preferred, not required)
• Highly organized with strong follow-through — you don't let things fall through the cracks
• Self-starter who takes initiative without being asked
• Clear written and verbal communication skills

Education

• High school diploma or equivalent required; associate degree or relevant experience a plus

Success Metrics (First 6–12 Months)

• Volume and consistency of outbound calls and outreach activity
• Accuracy and timeliness of Salesforce updates
• Number of new opportunities identified and passed to senior sales staff
• Positive feedback from customers and internal teams on follow-throughMinimal dropped or delayed projects due to internal miscommunication