Customer Success RevOps Analyst

Klaviyo; Irvine (CA); On-site; USD 74,000 - 110,000; Full time

Job summary

Klaviyo is seeking a Customer Success Ops professional to own capacity modeling, renewal analytics, and reporting. You’ll work across CS leadership, Sales Ops, Finance, and Data to ensure accurate assignments and insightful dashboards that guide decision-making.

The role emphasizes data-driven storytelling, cross-functional collaboration, and building scalable processes. Ideal candidates bring SaaS experience and a knack for turning complex numbers into clear recommendations for executives.

Qualifications

• 3–5 years in Customer Success Ops or analytics supporting a go-to-market team, ideally SaaS.
• Strong SQL and comfort with Tableau or a similar BI tool.
• Salesforce and Gainsight experience.
• Advanced spreadsheet skills; able to build capacity models that others can trust.
• Experience with territory design, account assignment, or capacity planning is a plus.
• You explain data clearly to people who don’t live in it, and can translate numbers for CS leaders.

Responsibilities

• Maintain headcount and capacity models, updating as hiring, attrition, and growth change the picture.
• Support account assignment and territory planning for CS leadership: model options, quarterly rebalancing, reassignments.
• Keep assignment data clean and consistent across Salesforce, Gainsight, and reporting.
• Flag gaps where coverage doesn’t match customer value or risk, and recommend fixes.

Skills

SQL

Tableau

Spreadsheets

Data storytelling

Tools

Salesforce

Gainsight

Python

Snowflake

Job description

Klaviyo is seeking a Customer Success Ops professional to own capacity modeling, renewal analytics, and reporting. You’ll work across CS leadership, Sales Ops, Finance, and Data to ensure accurate assignments and insightful dashboards that guide decision-making.

The role emphasizes data-driven storytelling, cross-functional collaboration, and building scalable processes. Ideal candidates bring SaaS experience and a knack for turning complex numbers into clear recommendations for executives.