Customer Success Representative I (West Coast)

Lamb Weston; Salem (OR); Presencial; USD 54.000 - 80.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Health Insurance Benefits

Flexible Spending Accounts for Health/

Well-being programs

Paid Time Off

401(k) with company contributions

Employee Stock purchase program

Health Savings Accounts

Family-Friendly Employee events

Employee Assistance Program services

Descripción de la vacante

Lamb Weston, Inc. is seeking an entry-level sales professional to develop skills in merchandising, accounts, and customer engagement at the store level. You will generate leads, manage small accounts, and support the sales team with data-driven insights.

You will call on grocery supervisors and local customers, collaborating with Marketing on campaigns and launches. A Bachelor’s degree and 1–2 years in sales are preferred, with up to 15% travel.

Formación

• Bachelor’s degree in business, marketing, or a related field preferred.
• 1–2 years of related sales or customer-facing experience in the foodservice industry.
• Proficient with Microsoft Office, CRM platforms, and Canva; comfortable learning new tools.
• Fluency in English required; bilingual/multilingual skills are a plus.
• Strong customer focus and ability to influence and negotiate with stakeholders.

Responsabilidades

• Generate, vet, and qualify digital, distributor, and inbound leads; serve as the first contact and capture critical customer info.
• Manage small accounts through pipeline tracking, conversion, and handoff to Sales.
• Maintain accurate customer data in Salesforce or CRM.
• Drive retention through proactive engagement and loyalty tactics.
• Identify churn risks and relay customer voice to improve the end-to-end experience.
• Support Sales with pre-call prep, insights, and pricing guidance.

Conocimientos

English fluency

Communication skills

Business acumen

Negotiation

Educación

Bachelor’s degree in business/marketing or related field

Herramientas

CRM platforms

Microsoft Office

Canva

Descripción del empleo

About Lamb Weston

You’ve probably enjoyed our fries without even knowing it! As a leading manufacturer in our industry, we inspire and bring people together with foods they love and trust. Our customer base includes international food service providers, restaurants, and households in over 100 countries around the world.

A highly innovative global corporation with a start-up mindset, we empower every individual to make a genuine difference. You’ll gain access to hands‑on training to fuel your growth and success, explore opportunities for new solutions, and you’ll join a winning team of 10,000+ people all dedicated to raising the bar – together.

If you have a strong drive for results, a desire to help us bring the world together through our fries, and are ready for a fresh challenge, we want to hear from you.

Job Description Summary

Acquires sales skills and product knowledge to perform entry level sales activities at the store level (merchandising, displays, set‑ups, order writing, distribution, stock management) or to support account sales (preparing background sales call information/research and follow up), Typically calls on and makes recommendations to grocery supervisors and small, local customers or works with experienced sales representative on account or operator sales within assigned geography. May call on prospects to enhance business development.

Job Description

• Generate, vet, and qualify digital, distributor, and inbound leads; serve as the first point of contact and capture critical customer information.
• Manage small accounts through pipeline tracking, conversion, and appropriate handoff to Sales.
• Maintain accurate customer and operator data in Salesforce.
• Drive retention through proactive engagement, post‑sale loyalty tactics, and win‑back efforts.
• Identify early churn risks and represent the voice of the customer to improve the end‑to‑end customer experience.
• Support Sales with pre‑call preparation, insights, presentations, pricing guidance, samples, and menu inspiration.
• Partner with Marketing on campaigns, field‑ready materials, and innovation launches with follow‑up.
• Act as a connector across teams to drive alignment and solution‑focused execution.
• Support distributor and operator partnerships through collaboration, training, and education.
• Enable growth through promotions, innovation support, insights, and operational coordination.
• Provide foodshow support when needed to help drive engagement and execution.

Basic & Preferred Qualifications

• Education: Bachelor’s degree in business, Marketing, or a related field preferred.
• Experience: 1–2 years of related sales or customer‑facing experience in the foodservice industry
• Technical Skills: An understanding of Microsoft Office Suite, CRM platforms and Canva; comfortable learning and using new technologies.
• Communication Skills: Strong written and verbal communication skills with the ability to influence and negotiate; fluency in English required, bilingual or multilingual skills a plus.
• Business Acumen: Demonstrated business and financial management skills with a strategic, results‑oriented mindset.
• Customer Focus: Proven customer‑centric approach with a strong focus on delivering an exceptional customer experience.
• Travel is up to 15% (local with occasional overnight).

Industry-Competitive Benefits

Coupled with our compensation and bonus incentive programs, our benefits deliver rewards that are market competitive. Some of the most attractive elements of our benefit programs include:

• Health Insurance Benefits - Medical, Dental, Vision
• Flexible Spending Accounts for Health and Dependent Care, and Health Reimbursement Accounts
• Well‑being programs including companywide events and a wellness incentive program
• Paid Time Off
• Financial Wellness – Industry leading 401(k) plan with generous company contributions, Financial Planning Services, Employee Stock purchase program, and Health Savings Accounts, Life and Accident insurance
• Family-Friendly Employee events
• Employee Assistance Program services – mental health and other concierge type services

Benefits may vary based on location, job role/level, job status, and/or the terms of any applicable collective bargaining agreements.

Anticipated Close Date

The anticipated close date is a good faith estimate for when this job will be closed. Some jobs may be unposted or filled earlier or later than the Anticipated Close Date depending on interview processes and business needs. Anticipated Close Date: 01/01/2027

Pay Transparency

In compliance with applicable state and local laws, Lamb Weston has opted to include a reasonable estimate of the compensation for this role. This compensation is specific to this position and takes into account a number of variables. Actual compensation may be higher or lower in the range posted based on various factors, including, but not limited to, job duties, experience and expertise. A candidate's work location could also impact the actual compensation being outside of the range to reflect local cost of labor. A reasonable annual estimate of the range for this role is listed below.Pay Rate or Range: $53,640.00 - $80,450.00

Equal Opportunity Employer

Lamb Weston is an Equal Opportunity Employer and considers qualified applicants for employment without regard to race, color, creed, religion, national origin, sex, sexual orientation, gender identity and expression, age, disability, veteran status or any other protected factor under federal, state or local law