Customer Success Representative I

1020 Lamb Weston Sales, Inc.; Oregon; Hybrid; USD 54,000 - 80,000; Full time

Benefits offered by this job

Health Insurance

Paid Time Off

401(k) plan

Well-being programs

Employee Assistance Program

Job summary

Lamb Weston Holdings, Inc. seeks a Customer Success Representative I to support store-level sales activities, merchandising, and distribution across Oregon.

You will assist in lead research, maintain customer data, and help build strong relationships with grocery stores and local accounts. You will collaborate with Sales, Field, and Marketing, manage data in Salesforce, and contribute to retention efforts while traveling up to 15% as needed.

Qualifications

• Education: Bachelor’s degree in business, Marketing, or related field preferred.
• Experience: 1–2 years of related sales or customer-facing experience in the foodservice industry.
• Technical Skills: Proficiency with Microsoft Office, CRM platforms and Canva; comfortable learning new technologies.
• Communication: Strong written and verbal communication, fluent English; bilingual a plus.
• Travel: Up to 15% travel (local with occasional overnight).

Responsibilities

• Generate, vet, and qualify digital, distributor, and inbound leads; capture critical customer information.
• Manage small accounts through pipeline tracking and handoffs to Sales.
• Maintain accurate customer data in Salesforce.
• Drive retention through proactive engagement and loyalty tactics.
• Identify churn risks and represent the voice of the customer to improve the experience.
• Support Sales with pre-call preparation, insights, and materials.
• Partner with Marketing on campaigns and launches.
• Act as a connector across teams to drive alignment.

Skills

Sales experience

CRM experience

English fluency

Microsoft Office

Canva

Education

Bachelor’s degree in business or related field

Tools

CRM platforms

Salesforce

Microsoft Office Suite

Canva

Job description

Title

Customer Success Representative I

Location

Statewide Multi Use, OR

Job Requisition ID

Req-272140

Time Type

Full time

About Lamb Weston

You’ve probably enjoyed our fries without even knowing it! As a leading manufacturer in our industry, we inspire and bring people together with foods they love and trust. Our customer base includes international food service providers, restaurants, and households in over 100 countries around the world. A highly innovative global corporation with a start-up mindset, we empower every individual to make a genuine difference. You’ll gain access to hands‑on training to fuel your growth and success, explore opportunities for new solutions, and you’ll join a winning team of 10,000+ people all dedicated to raising the bar - together. If you have a strong drive for results, a desire to help us bring the world together through our fries, and are ready for a fresh challenge, we want to hear from you.

Job Description Summary

Acquires sales skills and product knowledge to perform entry level sales activities at the store level (merchandising, displays, set‑ups, order writing, distribution, stock management) or to support account sales (preparing background sales call information/research and follow up), Typically calls on and makes recommendations to grocery supervisors and small, local customers or works with experienced sales representative on account or operator sales within assigned geography. May call on prospects to enhance business development.

Job Description Key Responsibilities

• Generate, vet, and qualify digital, distributor, and inbound leads; serve as the first point of contact and capture critical customer information.
• Manage small accounts through pipeline tracking, conversion, and appropriate handoff to Sales.
• Maintain accurate customer and operator data in Salesforce.
• Drive retention through proactive engagement, post-sale loyalty tactics, and win-back efforts.
• Identify early churn risks and represent the voice of the customer to improve the end-to-end customer experience.

Field & Marketing Support

• Support Sales with pre-call preparation, insights, presentations, pricing guidance, samples, and menu inspiration.
• Partner with Marketing on campaigns, field-ready materials, and innovation launches with follow-up.
• Act as a connector across teams to drive alignment and solution-focused execution.

Distribution Support

• Support distributor and operator partnerships through collaboration, training, and education.
• Enable growth through promotions, innovation support, insights, and operational coordination.
• Provide foodshow support when needed to help drive engagement and execution.

Basic & Preferred Qualifications

• Education: Bachelor’s degree in business, Marketing, or a related field preferred.
• Experience: 1–2 years of related sales or customer‑facing experience in the foodservice industry.
• Technical Skills: An understanding of Microsoft Office Suite, CRM platforms and Canva; comfortable learning and using new technologies.
• Communication Skills: Strong written and verbal communication skills with the ability to influence and negotiate; fluency in English required, bilingual or multilingual skills a plus.
• Business Acumen: Demonstrated business and financial management skills with a strategic, results-oriented mindset.
• Customer Focus: Proven customer‑centric approach with a strong focus on delivering an exceptional customer experience.
• Travel is up to 15% (local with occasional overnight).

Industry-Competitive Benefits

• Health Insurance Benefits - Medical, Dental, Vision
• Flexible Spending Accounts for Health and Dependent Care, and Health Reimbursement Accounts
• Well-being programs including companywide events and a wellness incentive program
• Paid Time Off
• Financial Wellness – Industry leading 401(k) plan with generous company contributions, Financial Planning Services, Employee Stock purchase program, and Health Savings Accounts
• Life and Accident insurance
• Family-Friendly Employee events
• Employee Assistance Program services – mental health and other concierge type services
• Benefits may vary based on location, job role/level, job status, and/or the terms of any applicable collective bargaining agreements.

Pay Transparency

In compliance with applicable state and local laws, Lamb Weston has opted to include a reasonable estimate of the compensation for this role. This compensation is specific to this position and takes into account a number of variables. Actual compensation may be higher or lower in the range posted based on various factors, including, but not limited to, job duties, experience and expertise. A candidate's work location could also impact the actual compensation being outside of the range to reflect local cost of labor. A reasonable annual estimate of the range for this role is listed below.

Pay Rate or Range: $53,640.00 - $80,450.00

Equal Opportunity Employer

Lamb Weston is an Equal Opportunity Employer and considers qualified applicants for employment without regard to race, color, creed, religion, national origin, sex, sexual orientation, gender identity and expression, age, disability, veteran status or any other protected factor under federal, state or local law.

Started in 1950 on a small farm in the Northwest region of the U.S., Lamb Weston has grown to be one of the world’s largest frozen potato companies, happily delivering the delicious goodness of fries to more than 100 countries. Lamb Weston has created inventive products and processes that are standards in the industry. When we look at a potato, we see possibilities. Our people are a valuable and integral part of our business and play a vital role in our success as an organization. At Lamb Weston we offer the financial stability and career potential of a true industry leader. Lamb Weston will offer you the opportunity to put your education and skills to work as part of a great team, contributing to the achievement of the organization’s goals and objectives. You will be challenged to take responsibility, drive results, show creativity, and display initiative - and you will be rewarded for your contributions and impact. Let’s explore the possibilities together.