Customer Success Representative

Shift technologies, INC.; San Francisco (CA); On-site; USD 90,000 - 130,000; Full time

Job summary

Shift Technologies, INC. in San Francisco, CA is seeking a Customer Success professional to manage day-to-day customer relationships across the marketplace and ensure smooth operations.

You will proactively re-engage dormant accounts, handle escalations with professionalism, and drive renewals while supporting account growth.

Qualifications

• Proactive track record: you anticipate problems before they surface.
• Experience managing two-sided relationships (customers and providers).
• Strong de-escalation and communication skills.
• Experience with CS tools (Intercom, Zendesk, HubSpot, or similar).

Responsibilities

• Manage day-to-day relationships with customers across the business.
• Proactively identify and re-engage dormant or at-risk accounts.
• Handle escalations with professionalism and see them through to resolution.
• Drive subscription renewals and support account growth.

Skills

Proactive mindset

Two-sided relationships

De-escalation & communication

CS tools experience

Tools

Intercom

Zendesk

HubSpot

Job description

Customer Success • San Francisco, CA • Full time

You're on the front lines, and you don't wait for problems to come to you. You manage both sides of our marketplace, keep things running smoothly, and nothing falls through the cracks on your watch.

What you'll do

• Manage day-to-day relationships with customers across the business
• Proactively identify and re-engage dormant or at-risk accounts
• Handle escalations with professionalism and see them through to resolution
• Drive subscription renewals and support account growth

What we're looking for

• A proactive track record: you find problems before they surface, you don't just react
• Comfortable managing two-sided relationships (both customers and providers)
• Strong de-escalation and communication skills
• Experience with CS tools (Intercom, Zendesk, HubSpot, or similar)