Customer Success Representative

Chesapeake Search Partners; Richmond (VA); On-site; USD 42,000 - 56,000; Full time

Job summary

Chesapeake Search Partners is seeking a Customer Success Representative to join our Richmond, VA team. This onsite role targets early-career professionals eager to learn customer success, sales support, and operations while collaborating with customers, sales teams, vendors, and internal stakeholders.

Responsibilities include handling customer inquiries about pricing, orders, and product information, processing quotes, tracking orders, and coordinating with cross-functional teams to ensure

Qualifications

• Bachelor's degree preferred; internship or entry-level experience in customer services or sales support is a plus.
• Strong communication and interpersonal skills with a customer-first mindset.
• Highly organized with the ability to manage multiple priorities in a fast-paced environment.
• Curious and proactive about learning new products, processes, and systems.
• Ability to work collaboratively with internal teams and external partners.

Responsibilities

• Serve as a primary contact for customers and outside sales reps, providing timely support.
• Learn products, processes, and systems to assist with customer inquiries.
• Handle pricing, product, inventory, order status, freight, lead times, and claims questions.
• Process orders, prepare quotes, and assist with bid opportunities while ensuring accuracy.
• Track orders from placement to delivery and communicate updates to customers.
• Coordinate with internal teams and vendors to meet customer needs and outcomes.
• Document customer interactions and maintain ERP records efficiently.
• Suggest improvements to the customer experience and internal processes.

Skills

Communication

Interpersonal skills

Organizational skills

Attention to detail

Proactive learning

Education

Bachelor's degree preferred

Tools

Microsoft Office

ERP system

Job description

Chesapeake Search Partners is partnering with a leading provider of public safety and emergency preparedness solutions to identify a Customer Success Representative (CSR) to join their growing team in Richmond, VA.

This is an exciting opportunity for an early-career professional who is eager to build a strong foundation in customer success, sales support, and business operations. Whether you're a recent college graduate, coming out of an internship, or have some early experience in a customer-facing or sales support role, this position offers the opportunity to learn the ins and outs of a growing organization while working closely with customers, sales professionals, vendors, and internal teams.

This is a fully onsite opportunity in Richmond, VA.

Key Responsibilities:

• Serve as a key point of contact for customers and outside sales representatives, providing responsive support and helping find solutions to customer needs.
• Learn the company's products, processes, and systems to effectively assist with customer questions and requests.
• Manage customer inquiries related to pricing, products, inventory, order status, freight, lead times, and claims.
• Process orders, prepare quotes, and assist with bid opportunities while ensuring accuracy and timely follow-through.
• Track orders from placement through delivery, proactively communicating updates and helping resolve any issues along the way.
• Partner with internal teams and vendors to coordinate customer needs and ensure successful outcomes.
• Research products and help identify practical solutions that meet customer needs and business objectives.
• Maintain accurate records within the ERP system and document customer interactions.
• Build a strong understanding of the organization's operations and contribute ideas that improve the customer experience and internal processes.
• Take on new responsibilities and opportunities to grow as you develop your knowledge of the business.

Qualifications:

• Bachelor's degree preferred; relevant internship, customer service, sales support, or administrative experience is a plus.
• Recent graduates and early-career professionals are encouraged to apply.
• Strong communication and interpersonal skills with a genuine interest in helping others.
• Highly organized with strong attention to detail and the ability to manage multiple priorities.
• Curious, resourceful, and comfortable learning new products, systems, and processes.
• Ability to take initiative, ask questions, and follow through on responsibilities.
• Comfortable working in a fast-paced environment and collaborating with a variety of teams.
• Proficiency with Microsoft Office; experience with an ERP system is a plus, but not required.
• Self-motivated, team-oriented, and eager to learn and grow within a growing organization.