Customer Success Representative

Aramsco; Decatur, Northern (IL, KY); Hybrid; USD 19,000 - 27,000; Full time

Benefits offered by this job

Health/Vision/Dental insurance

Paid vacation

Paid holidays

401(k) with employer matching

Life insurance

Job summary

Aramsco in Decatur, IL is seeking a dynamic Customer Service/Inside Sales associate to handle inbound calls, emails and website chats, process orders, and assist customers with parts and technical manuals.

This full-time role emphasizes a consultative sales approach, strong written and verbal communication, teamwork, and problem solving; bilingual Spanish is a plus. Schedule is Monday–Friday, 8:00–5:00 with benefits.

Qualifications

• 5+ Years of Customer Service experience
• Bi-lingual in Spanish is a plus
• Strong communication skills in person and online
• Process improvement mindset
• Analytical and problem-solving abilities
• Onboarding customers

Responsibilities

• Answer incoming phone calls, emails, and website chats from customers
• Process inbound orders
• Respond to website inquiries via phone and/or email
• Assist customers with looking up parts and technical manuals
• Consultative sales approach to partner with customers
• Manage customers' clear communication and problem solving
• Work with internal departments to proactively manage workflow and customer requests

Skills

Verbal communication

Written communication

Problem solving

Team player

Sales empathy

Organizational skills

Job description

Aramsco is always looking for dynamic and energetic team players to join our family of companies! Aramsco, a family of companies, is a leading solutions provider to specialty contractors across North America, serving numerous end markets including abatement, restoration, environmental, emergency preparedness, stone care, cleaning and surface preparation. The company has more than 60 locations through which it distributes products, equipment and chemicals, and provides customers with other value-added services including equipment repair, equipment rental and education.

About USA-CLEAN: USA-CLEAN is a national independent provider of repair service, parts and used equipment. Having the best floor cleaning equipment specialists, technicians and unsurpassed Technology allows our comprehensive suite of solutions to significantly drive down our client's total equipment costs while improving equipment uptime and availability. Our national clients include market leaders in the building service contractor, retailer, healthcare and education sectors.

Primary Duties and Responsibilities

Hourly Pay: $16.50

Hours will be 8-5 Monday through Friday

• Answer incoming phone calls, emails, and website chats from customers
• Process inbound orders
• Respond to website inquiries via phone and/or email
• Assist customers with looking up parts and technical manuals
• Consultative sales approach to partner with customers
• Manage customers clear communication and problem solving
• Work with internal departments to proactively manage workflow and customer requests

Required Skills / Attitudes

• Strong verbal and written communication skills
• Excellent problem-solving capabilities
• Ability to ask probing questions and close a sale
• Strong task management and organizational skills
• Sense of urgency in learning new trends and products, as well as timely follow up
• Must be able to work as a team player!

Qualifications / Skills

• 5+ Years of Customer Service
• Bi-lingual in Spanish is a plus
• Excellent communications skills
• Process improvement mindset
• Strong analytical and problem-solving skills
• Onboarding customers

Benefits (Full-Time Employees)

• Health/Vision/Dental insurance.
• Paid vacation.
• Paid holidays.
• 401(k) with employer matching.
• Life insurance is provided.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

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