Customer Success Representative

Ebsco Subscription Services España SL; Birmingham (AL); Remote; USD 35,000 - 55,000; Full time

Job summary

An established industry player is on the lookout for a passionate Customer Success Representative to join their dynamic team. In this role, you will provide exceptional support to a diverse community of subscribers through various communication channels. You'll become an expert in the product suite and work in a flexible, remote environment while collaborating with a dedicated team. This is a fantastic opportunity to make a significant impact in a growing company that values customer satisfaction and teamwork. If you thrive in a fast-paced setting and are eager to help others, this position is perfect for you!

Qualifications

• 1+ year experience in customer service required.
• High school diploma is mandatory.

Responsibilities

• Serve as the main contact for Moultrie customers via various channels.
• Resolve customer inquiries and maintain quality ratings.
• Record all interactions in the CRM system.

Skills

Customer Service

Communication Skills

Problem Solving

Attention to Detail

Goal-oriented Mindset

Adaptability

Education

High School Diploma

Tools

Zendesk

CRM Systems

Job description

Headquartered in Birmingham, Alabama, Moultrie (www.moultrieproducts.com) is the leader in game feeders and cellular camera innovation, building products used by hunters, property owners, and others for real-time remote monitoring. We take pride in developing deep user understanding, obsessing about the details, and going the extra mile to show our users we love them. Moultrie is customer-driven – hardware, software, marketing, and customer success teams collaborate to deliver a quality user experience. As a business unit of EBSCO Industries (www.ebscoind.com), we offer the stability and benefits of a firmly established corporation while operating as a growth-focused team with the entrepreneurial spirit of a startup.

Customer Service Representative

What We’re Looking For:

Moultrie is seeking an energetic, goal-oriented Customer Success Rep with a passion for delivering customer support to our diverse community of avid subscribers. As a Customer Success Rep, you will provide exceptional, proactive support through a primarily remote work environment. You will communicate with customers via multiple channels, including phone, email, live chat, social media, and text. We are looking for a candidate with exceptional attention to detail, problem solving and communication skills. You must also be self-motivated, have an excellent work ethic, and the ability to work alone, or with a team.

We are seeking a professional who is adaptable to evolving products, tools, and services and flexible in working in a fast-paced environment. You will be joining a dedicated team that is focused on supporting each other while constantly enhancing their product knowledge and expertise. This is a great opportunity to be a part of a growing Customer Success team in a dynamic startup environment!

JOB RESPONSIBILITIES

1. Serve as the main point of contact for Moultrie customers via phone, email, live chat, text, etc.
2. Quickly become an expert in the Moultrie product suite.
3. Resolve customer inquiries.
4. Maintain a quality rating by following procedure and acting in the customers’ best interest.
5. Record all interactions with customers in the provided CRM system.
6. Meet evolving department goals and metrics.

JOB REQUIREMENTS

1. High school diploma.
2. A minimum of 1-year experience providing support in a customer service environment.
3. Willingness to work a flexible schedule including some evenings and weekends.
4. Ability to work in a remote setting with a reliable internet connection.
5. Great communication skills, internally with team members and externally with customers.
6. Goal-oriented mindset.
7. Lead by example by using a proactive approach to provide optimal customer support.
8. Always act in the best interest of the Company and do not permit outside interests to interfere with job duties or influence actions on behalf of the Company, aligning with EBSCO’s Employee Code of Conduct.

PREFERRED SKILLS

1. Experience working with Zendesk or similar CRM system.
2. Appreciation for the outdoors.
3. Coachable, empathetic mindset.
4. Ability to multitask.

ESSENTIAL JOB FUNCTIONS:

1. Outstanding organizational, interpersonal and communication (written and verbal) skills.
2. Good problem-solving skills.
3. Must maintain confidentiality.
4. May require sitting for long periods of time.
5. Work in a Team oriented environment.

We are an equal opportunity employer and comply with all applicable federal, state, and local fair employment practices laws. We strictly prohibit and do not tolerate discrimination against employees, applicants, or any other covered persons because of race, color, sex, pregnancy status, age, national origin or ancestry, ethnicity, religion, creed, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, training, promotion, discipline, compensation, benefits, and termination of employment.

We comply with the Americans with Disabilities Act (ADA), as amended by the ADA Amendments Act, and all applicable state or local law.