Customer Success Rep

1Huddle; Newark (NJ); On-site; USD 35,000 - 45,000; Full time

Job summary

1Huddle is seeking a Junior Customer Support Representative to join their Customer Success Team in Newark, NJ. In this role, you will assist customers with technical support, manage logging of issues, and engage with clients to enhance their experience with our game platform. Responsibilities include problem-solving, client relationship building, and supporting marketing events. A positive attitude and passion for customer service are essential. All employees are required to be vaccinated.

Qualifications

• A friendly and professional telephone manner is essential.
• Ability to lead and motivate others effectively.
• Outstanding listening skills to assist clients efficiently.
• Experience working well in team settings.
• Strong verbal and written communication skills.
• Ability to take independent action when necessary.
• Maintain a positive and helpful attitude.
• Passion for assisting customers with their needs.

Responsibilities

• Engage with clients to resolve their questions or issues.
• Log client issues in the tracking system.
• Attempt to solve client issues and escalate if needed.
• Learn the full capabilities of the game platform.
• Support clients in maximizing their use of the platform.
• Participate in local and national marketing events.
• Build relationships to ensure repeat business.
• Manage multiple client relationships effectively.
• Foster rapport with both customers and prospects.
• Perform miscellaneous tasks as directed by the Executive Team.

Skills

Friendly telephone manner

Leadership skills

Listening ability

Teamwork

Verbal communication

Proactive action

Positive attitude

Customer service passion

Job description

Our Customer Success Team is focused on meeting the needs of our customers to ensure they are getting the most value out of our products/solutions and services. We are looking for a junior customer support rep who will be assisting in basic technical support to customers, logging issues, responding when you can, and escalating more complex issues to the appropriate team or person. Come join our team and provide awesome service that contributes to our customers’ success!

Essential Roles & Responsibilities

• Engaging with clients verbally and in writing to answer questions or solve problems they are having with our platform.
• Logging client issues in our tracking system.
• Solving client issues when you can; otherwise escalating issues accordingly.
• Learning the basics of our complete game platform.
• Contributing to the success of our clients by helping them get the most out of our platform.
• Working local and national marketing events.
• Building relationships to provide repeat business and excellent customer service.
• Managing multiple relationships well.
• Building rapport with customers and prospects.
• Miscellaneous duties as assigned by the Executive Team.

Qualifications

• Have a friendly and professional telephone manner.
• Excellent leadership and motivational skills.
• Display an outstanding ability to listen well.
• Work well in a team environment.
• Effectively express ideas verbally and in writing.
• Independently take action beyond what is called for.
• Demonstrate a positive attitude.
• Passion for helping customers get what they need.

All employees are required to be vaccinated.