Customer Success Renewals Representative with German

Veeam Software, Inc.; United States; Remote; USD 60,000 - 90,000; Full time

Benefits offered by this job

26 paid days off annually

Paid parental, maternity, and paternit

Fully covered family medical plan

Life, disability insurance

Employer pension contribution

Monthly Edenred meals allowance

MultiSport card

Therapy sessions

Training and education resources

Job summary

Veeam Software, Inc. is seeking a Customer Success Representative to renew customer maintenance contracts within the assigned territory, provide accurate quotes, and protect revenue.

The role emphasizes exceptional customer experience and retention, with upsell opportunities to premium services. Responsibilities include managing renewals, monitoring expiring agreements, handling pricing inquiries, and collaborating with customers, partners, and internal teams.

Qualifications

• Fluent in English and German (B2+).
• At least two years of software sales experience.
• Strong customer service and organizational skills.
• Able to work in a fast-paced semi-autonomous environment.
• Self-motivated with high volumes of communications.
• Basic knowledge of virtualization.

Responsibilities

• Manage renewal of contracts in assigned territory to protect revenue.
• Monitor expiring agreements and take timely action to maintain customers.
• Provide accurate proposals and quotes according to customer agreements.
• Handle inquiries related to pricing, co-terming, upselling and reinstatement.
• Collaborate positively with customers, partners and internal teams.
• Record all activities accurately in the CRM system.
• Achieve sales targets with focus on customer retention and revenue growth.

Skills

English

German

Sales experience

Customer service

Organizational skills

Tools

SalesForce

Job description

Veeam is the Data and AI Trust Company, specializing in helping organizations ensure their data and AI are fully understood, secured, and resilient to enable the acceleration of safe AI at scale. As the market leader in both data resilience and data security posture management, Veeam is built for the convergence of identity, data, security, and AI risk. Headquartered in Seattle with offices in more than 30 countries, Veeam protects over 550,000 customers worldwide, who trust Veeam to keep their businesses running. Join us as we go fearlessly forward together, growing, learning, and making a real impact for some of the world’s biggest brands.

About The Role

The Customer SuccessRepresentative is responsible for the renewal of customer maintenance contracts in their assigned territory/segment; this includes providing quotes directly to customers and/or their assigned channel partners.The Customer Success Representative is responsible for ensuring the best customer experience as well as customer retention, with the customer success being number one objective. The Customer Success Representative is also responsible for upselling customers to premium services and for identifying opportunities for add-on sales of Veeam products. This position is focused on driving revenue bookings and overachieving quotas through retaining customers.

What You'll Do

• Manage renewal of contracts in assigned territory to protect revenue
• Monitor expiring agreements and take timely action to maintain customers
• Provide accurate proposals and quotes according to customer agreements
• Handle inquiries related to pricing, co-terming, upselling and reinstatement
• Collaborate positively with customers, partners and internal teams
• Record all activities accurately in the customer relationship management system
• Achieve sales targets with focus on customer retention and revenue growth

What You'll Bring

• Speak English and German fluently for effective communication (B2 min.)
• Have minimum two years of sales experience in software or related industry
• Demonstrate strong customer service and organizational skills
• Work effectively in a fast-paced and semi-autonomous environment
• Be self-motivated and able to manage high volumes of communications
• Possess basic knowledge of virtualization

Bonus Skills

• Proficiency with SalesForce

What You'll Get

• 26 paid days off annually, plus 4 global VeeaMe Days for self-care and paid volunteer time
• Paid parental, maternity, and paternity leave
• Fully covered family medical plan, dental, rehab, and vaccinations
• Life, critical illness, and disability insurance
• Employer pension contribution via PPK
• Monthly Edenred allowance of 450 PLN for meals
• MultiSport card fully covered by Veeam, giving access to sports facilities nationwide
• Six free therapy sessions, plus legal and financial advice
• Professional training and education, including courses and workshops, internal meetups, and unlimited access to our online learning platforms (LinkedIn Learning, Athena, O'Reilly) and mentoring through our MentorLab program

Join our dynamic and innovative team at the company as we expand our presence in Poland! While we finalize our Benefits offerings, we are committed to supporting you with a monthly benefit stipend, ensuring your well-being during this exciting journey with the company.

#LI-MP1

the company is an equal opportunity employer and does not tolerate discrimination in any form on the basis of race, color, religion, gender, age, national origin, citizenship, disability, veteran status or any other classification protected by federal, state or local law. All your information will be kept confidential.

Personal data collected during the recruitment process will be processed in accordance with our Recruiting Privacy Notice, which explains how your information is collected, used, and handled in connection with hiring activities. By applying for this position, you consent to this processing.

By submitting your application, you confirm that the information provided, including any supporting documents, is complete and accurate to the best of your knowledge. Any misrepresentation, omission, or falsification may result in disqualification from consideration or, if discovered after employment begins, termination of employment.