Customer Service Specialist

Sauder Manufacturing Co.; Stryker (OH); On-site; USD 32,000 - 48,000; Full time

Benefits offered by this job

Medical

Prescription

Dental

Vision

HSA contributions

Paid holidays

Vacation accrual

401(k) match

Disability cover

Life insurance

Pay for performance

Employee furniture discount

Job summary

Sauder Manufacturing Co. in Stryker, OH, is seeking a Customer Service Representative I to support customers, reps and dealers through pre-sale, order processing, post-sale, and after-delivery stages.

The role requires strong problem-solving, organization, and timely communication with project coordinators, sales team, and other departments to ensure accurate orders and on-time delivery.

Qualifications

• Two-year degree or related work experience is beneficial.
• High school diploma required.
• Proficient PC skills including Excel, Word, Outlook.
• Strong written and verbal communication; telephone etiquette.

Responsibilities

• Provide sales support to customers, reps, and dealers through all sale stages.
• Coordinate customer orders from multiple plants.
• Prepare documentation, specifications, quotes, pricing assistance, and sales literature.
• Maintain relationships with customers and internal teams to support orders.

Skills

Excel

Word

Outlook

Communication

Conflict resolution

Order processing

Education

Two-year degree

High School Diploma

Tools

None

Job description

Sauder Manufacturing Co, 201 Horton Street, Stryker, Ohio, United States of America

Job Description

Posted Monday, August 10, 2026 at 4:00 AM

Sauder Manufacturing was founded in 1945 as a Church furniture Company. We have a rich history in crafting solid wood into beautiful, enduring, quality furniture and today that is blended with modern technology and a strong customer focus.
Sauder Manufacturing Co. sells in four strategic markets: Healthcare Furniture for Acute Care Hospitals, Education Furniture for colleges and universities, Worship furniture for churches, synagogues, courthouses and furniture for human services markets which is a diverse network of agencies providing residential housing to many individuals. At Sauder Manufacturing, how do we do our work----new technology, new products and new ideas----changes constantly---but our values----how we treat our customers, suppliers and each other----never change.

Position Summary:

The Customer Service Representative I will facilitate the interest of customers, sales reps and Sauder® Manufacturing Co. This position will ensure that all customer issues are handled in a timely and professional manner. The candidate must possess excellent problem-solving and organizational skills, take initiative and meet deadlines. Consistent communication, follow-up with Project Coordinators and Sales Team, along with other departments regarding sales orders is essential.

• Provide all phases of sales support to customers, sales reps and dealers. This position will be involved in the pre-sale, order processing, post-sale, and after delivery support to the customer, reps and dealers.
• Coordinating customer orders from multiple plants.
• Provide necessary documentation, specifications, quotations, pricing assistance, and support in procuring sales tools and literature.
• Maintain internal and external relationships consistent with the objectives, operating philosophy, and desired image of the company. This includes all customer and interdepartmental contacts.
• Responsible for initial order entry, all changes and accuracy of all orders.
• Submit requests for specials to the engineering department based on customer requests.
• Catalogue your correspondences with the customer in the project management system.
• Participate in sales rep training as needed.
• Cross-train within the Customer Service department.
• Other duties include emailing and calling customers for project updates, processing new orders, resolution of details to hit customer deadlines, customer & sales rep inquiries, product & pricing knowledge, and other functions tied to managing an order.

Experience and Knowledge Required:

• A two-year degree and/or related work experience that match the requirements of this position are beneficial. A high school diploma is required.
• Proficient PC skills including Excel, Word, Outlook, etc. are required.
• Communication skills, both written and verbal, along with telephone etiquette skills.
• Conflict resolution skills are desired.
• Ability to function within a team concept and demonstrate positive and cooperative behavior with customers and co-workers.
• Demonstrate the ability to process orders accurately and in a timely manner and provide exceptional customer care.
• Demonstrate regular and punctual attendance. Standard work hours are M-F, 8-5 pm. Occasional overtime work may be required. Occasional travel may be required.
• S trong problem-solving skills with attention to detail.
• Ability to prioritize and manage multiple responsibilities.
• Demonstrated ability to effectively provide high-level customer service to a large volume of work in a timely and high-quality manner.
• Knowledge of sales tax is a plus.

Key Attributes Required:

• If you are a customer-oriented individual who has a passion for service excellence, is a team player with high energy that enjoys serving the customer, then this is the right opportunity for you.
• The successful candidate will be a person who has shown a positive attitude while contributing as a member of a team.
• A servant mindset as we work with customers and others within the organization; to offer a memorable customer experience.

Sauder Manufacturing Co. is an equal opportunity employer and gives equal consideration for employment to all qualified applicants.

Benefits for manufacturing associate:

• Medical, prescription, dental for one premium
• Vision
• Company contribution towards Health Savings Account (HSA) with HDHP
• 10 paid holidays per year
• 3 weeks paid vacation from weekly accrual
• 401(k) match and profit sharing plan
• Disability coverage
• Life insurance
• Pay for performance increases
• Employee referral bonus
• And a sweet furniture discount!

Sauder Manufacturing Co, 201 Horton Street, Stryker, Ohio, United States of America