Customer Success Product Specialist

GMV; Los Angeles (CA); Remote; USD 70,000 - 85,000; Full time

Job summary

An innovative company is seeking a Customer Success Product Specialist to enhance public transit systems. This fully remote role involves responding to support tickets, troubleshooting issues, and collaborating with product managers. The ideal candidate will have a passion for problem-solving and a strong customer-first attitude. With a competitive salary, benefits including health and dental, and a supportive culture, this opportunity is perfect for those looking to make a difference in the transit industry. Join a team that values transparency and growth while contributing to impactful projects.

Benefits

Health and Dental Benefits

Paid Parental Leave

401k with Company Match

Annual PTO starting at 15 days

4 Flex Days

10 Holidays

Qualifications

• 3+ years in Customer Support or Account Management roles.
• Experience in the transit industry is a plus.

Responsibilities

• Respond to support tickets via phone and email promptly.
• Troubleshoot issues and collaborate across departments.
• Become a product expert in transit management tech.

Skills

Customer Support

Account Management

Problem Solving

Effective Communication

Transit Management Technology

Education

Bachelor’s Degree

Tools

Slack

Job description

Join to apply for the Customer Success Product Specialist role at GMV

Fully Remote | US East Coast

Who We Are

Our company focuses on all things technical for bus-based public transit systems in the US. We design, manufacture, and manage products and features such as driver interfaces, dispatch communications, passenger counters, announcers, GPS tracking, and reporting & data analytics. We build real-time information systems for riders, including apps and digital signage at bus stops. Our work connects with platforms like Apple Maps, Google Maps, and Transit app, reaching millions of riders. Our product is like air traffic control, but for buses, combining hardware and software in this role. If this excites you, read on!

Our Team & Culture

The US division has about 50 people and is part of a 3,500-person parent organization, offering a small company feel with big support. We are fully remote, with annual offsites and optional offices in Los Angeles, CA, and Houston, TX.

Our Mission

We serve public transit operators and their riders, many of whom have less than we do. Our goal is to Make Transit Work for them. We seek team members committed to solving problems and serving customers first, with a flexible process that emphasizes delivering value.

What We Value

Passion for solving complex problems, supporting peers, effective communication, love of technology, and solution-focused mindset. Transparency, professionalism, and a desire to grow are essential.

Role Responsibilities

• Respond to support tickets via phone and email promptly and professionally.
• Troubleshoot diverse issues, collaborating across departments to find solutions.
• Manage priorities and see issues through resolution.
• Become a product expert in transit management tech, especially bus routes, schedule files, GTFS, and related features.
• Assist with software configuration and training for customers.
• Collaborate with Product Managers by sharing insights from customer interactions.
• Contribute to procedures and best practices.
• Travel to customer sites infrequently (less than 10%).
• Work East Coast hours and participate in rotating after-hours support.

Qualifications

• Bachelor’s Degree or
• 3+ years in Customer Support, Account Management, or similar roles, or
• 3+ years experience in the transit industry.

We value diverse backgrounds that show a passion for learning, transportation interest, and a customer-first attitude.

Compensation & Benefits

• $70k - $85k + 15% bonus potential
• Health and dental benefits
• Paid parental leave after one year
• 401k with company match
• Annual PTO starting at 15 days + 4 flex days + 10 holidays

Most work occurs on Slack, with in-person team gatherings once or twice a year. We pride ourselves on a great culture and impactful work. We look forward to showing you during the interview!

Application Process

Send more than a resume—write a note explaining why this role appeals to you, how your background fits, a time you advocated for a customer, and what attracts you to our company. Email it along with your resume to [e-mail] with the subject "Customer Success Product Specialist." The note is more valuable than the resume in catching our eye.

Contact

Questions? Contact Pablo Durán Álvarez.