Customer Success Operations Manager (Remote)

Ryan; Philadelphia (Philadelphia County); Remote; USD 75,000 - 100,000; Full time

Job summary

A leading company in SaaS is seeking an experienced individual to manage renewal operations. This role involves ensuring all renewal opportunities are effectively tracked and creating data-driven insights to support customer engagement. The ideal candidate will possess strong analytical skills and a solid understanding of subscription models with a commitment to driving career growth within the organization.

Benefits

Generous personal time off (PTO)

14 weeks of paid leave for new parents

Monthly gym membership reimbursement

401K with employer match

Tuition reimbursement after one year

Career advancement opportunities

Qualifications

• 3+ years in SaaS operations or customer success.
• Strong understanding of subscription models and renewal processes.
• Experience with CRM systems and data integrity management.

Responsibilities

• Ensure all renewal opportunities are tracked in the CRM system.
• Compile and analyze customer usage data to support renewal conversations.
• Collaborate cross-functionally to streamline the renewal process.

Skills

Analytical skills

Data analysis

Education

Bachelor's degree or equivalent practical experience

Tools

Salesforce

Power BI

CRM systems

Job description

Employer Industry: SaaS (Software as a Service)

Why consider this job opportunity:
- Generous personal time off (PTO) benefits
- 14 weeks of 100% paid leave for new parents (adoption included)
- Monthly gym membership reimbursement or gym equipment reimbursement
- 401K with employer match
- Tuition reimbursement after one year of service
- Opportunity for career advancement within the organization

What to Expect (Job Responsibilities):
- Ensure all renewal opportunities are properly created, assigned, and tracked in the CRM system
- Compile and analyze customer usage data against contracted usage to support informed renewal conversations
- Identify contracts requiring updates to new terms and initiate early conversations for smooth transitions
- Create and maintain comprehensive renewal risk assessments using health scores and usage data
- Collaborate cross-functionally with Sales, Customer Success, Finance, and Legal teams to streamline the renewal process

What is Required (Qualifications):
- 3+ years of experience in SaaS operations, revenue operations, or customer success operations
- Strong understanding of subscription business models and renewal processes
- Excellent analytical skills with the ability to translate data into actionable insights
- Experience with CRM systems and demonstrated ability to maintain data integrity
- Bachelor's degree or equivalent practical experience

How to Stand Out (Preferred Qualifications):
- Experience in customer-facing roles is a plus
- Proficient in using Salesforce or similar CRM platform for tracking renewals and generating reports
- Familiarity with BI tools such as Power BI or Looker for building dashboards
- Knowledge of billing systems and integration with CRM is a plus

#SaaS #CustomerSuccess #CareerGrowth #WorkLifeBalance #DataAnalysis

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