Customer Success & Operations Coordinator

Foremost Farms USA Cooperative, Inc.; Madison (WI); Hybrid; USD 45,000 - 60,000; Full time

Benefits offered by this job

Medical, Dental, and Vision Insurance

401(k) Retirement Plan

Generous Paid Time Off

Paid Parental Leave

Flexible Spending Accounts (FSA)

Career Growth Opportunities

Job summary

Foremost Farms USA Cooperative, Inc. located in Madison, WI is hiring for a position responsible for managing daily operations with customers on cheese, butter, and ingredients. This hybrid role requires building relationships across various teams to ensure customer needs are met effectively.

The ideal candidate will have 3-5 years of customer service experience, possess strong attention to detail, and be familiar with Salesforce. Benefits include flexible medical coverage and generous PTO.

Qualifications

• Minimum 3-5 years of customer service experience.
• Strong attention to detail and ability to work on multiple tasks.
• Critical thinking and problem-solving skills required.

Responsibilities

• Manage daily operations with customers on product lines.
• Ensure information flows accurately between customers and teams.
• Build relationships with customers for collaboration and transparency.
• Maintain data accuracy within the CRM Platform.

Skills

Customer service experience

Strong attention to detail

Critical thinking

Problem-solving skills

Team collaboration

Service mindset

Education

Associate Degree or some college coursework

Bachelor’s degree (preferred)

Tools

Salesforce

Job description

Foremost Farms USA Cooperative, Inc. located in Madison, WI is hiring for a position responsible for managing daily operations with customers on cheese, butter, and ingredients. This hybrid role requires building relationships across various teams to ensure customer needs are met effectively.

The ideal candidate will have 3-5 years of customer service experience, possess strong attention to detail, and be familiar with Salesforce. Benefits include flexible medical coverage and generous PTO.