Customer Success Operations Associate

GrowthAssistant; United States; Remote; USD 60,000 - 80,000; Full time

Job summary

Join a dynamic remote team at GrowthAssistant as a Customer Success Operations Associate. This role will drive operational excellence through data accuracy and process optimization while offering support to the Customer Success team. You will need strong Excel and Salesforce skills to thrive in this position.

Benefits

Permanent Work From Home

Attendance Bonus of $25 for perfect attendance

Performance Bonus

Anniversary Bonus of PHP 5,000 for 1st year and PHP 10,000 for 2-3 years

Referral Bonus of $300 for successful referrals

Holiday Paid Time Off (PTO) for 7 days per year

Paid Time Off (PTO) for 6 days per year

Healthcare Plan

Qualifications

• Bachelor's degree in Business Administration or related field required.
• Proficiency in Salesforce CRM and advanced Excel required.
• Experience in operations, especially Customer Success preferred.

Responsibilities

• Support CS Operations and execute projects with Senior CS Operations Manager.
• Maintain accurate data and generate reports on key metrics.
• Manage Customer Success tools and provide real-time support for teams in PST.

Skills

Advanced Excel

Salesforce

Data Management

Analytical Skills

Attention to Detail

Education

Bachelor's degree in Business Administration

Operations Management

Tools

Salesforce CRM

Gainsight

Job description

Join GrowthAssistant as Customer Success Operations Associate!

We’re seeking a highly collaborative and proactive Customer Success Operations Associate to our dynamic remote team. This candidate will focus on data accuracy, auditing, and backend support for customer success operations. There are three key technical requirements for the role: advanced MS Excel proficiency including pivot tables and data cleanup, Salesforce knowledge for data queries and reporting, and conceptual understanding of databases including table joins and mapping.

Salary Range: PHP 70,000 - 80,000 per month
Note: Rate/Salary will depend on your current competencies matched to the position’s job description and requirements based on the assessment results.

The Benefits

• Work Set-up: Permanent Work From Home
• Bonuses:
  • Attendance Bonus of $ 25 for every monthly perfect attendance
  • Performance Bonus
  • Anniversary Bonus of PHP 5,000 for your 1st year in service and PHP 10,000 for 2 to 3 years in service
  • Referral Bonus of $ 300 for every successful referral
• Holiday Paid Time Off (PTO) for 7 days in a year
• Paid Time Offs (PTO) for 6 days in a year
• Healthcare Plan

About the Role

As a Customer Success Operations Associate, you will play a critical role in driving

operational excellence across our Customer Success team. You’ll ensure data accuracy,

streamline CS workflows, and support systems that enable our teams to deliver exceptional

service at scale.

This role will work closely with and support the Senior CS Strategy & Operations Manager to

execute strategic initiatives, automate processes, and optimize the team’s use of tools and data.

You’ll be instrumental in helping the CS team focus on delivering value to customers by

removing friction from day-to-day operations.

You will manage CS tool administration (e.g., Gainsight, Salesforce), generate reporting,

perform data updates, and maintain documentation for standard workflows. You will also serve

as a key point of real-time support for CS teams, particularly those in Pacific Time (PST),

ensuring continuity for our West Coast and APAC customer-facing operations.

This is an exciting opportunity to shape the operational backbone of a high-growth Customer

Success organization.

Responsibilities

• Support CS Operations: Partner with the Senior CS Operations Manager to execute projects, troubleshoot workflow issues, and analyze data to support strategic decisions.
• Process Optimization: Identify, analyze, and improve existing Customer Success processes to enhance efficiency and effectiveness.
• Data Management & Reporting: Maintain accurate and up-to-date data within our CRM and other systems. Generate adhoc reports on key metrics, highlighting trends and areas for improvement.
• Tool Administration: Manage and administer Customer Success tools and platforms, ensuring seamless integration and functionality.
• Documentation: Create and maintain documentation for processes, procedures, and best practices.
• Real-Time Team Support: Be available during PST hours to provide in-the-moment operations support for CS team members across time zones.
  

Qualifications

• Bachelor's degree in Business Administration, Operations Management, or a related field.
• Required proficiency in advanced Microsoft Excel, including pivot tables and data modeling.
• Required proficiency in Salesforce CRM; Gainsight experience is preferred.
• Strong attention to detail, analytical skills, and ability to proactively solve problems.
• Experience with database management and data querying from large databases is a plus.
• Experience in operations, preferably within a Customer Success or Sales environment.
• Comfort working in PST time zone to support regional CS teams.

If you're ready to take on a high-impact operations role in a fast-paced environment, apply today!