Customer Success Manager (West) (RapidScale)

Cox Communications; Paradise Valley (AZ); On-site; USD 54,000 - 82,000; Full time

Job summary

Ein dynamisches Unternehmen sucht einen Customer Success Manager I, um das Wachstum im Kundenservice zu fördern. In dieser spannenden Einstiegsposition unterstützen Sie das Team bei der Kontoverwaltung und der Beantwortung von Kundenanfragen. Sie arbeiten eng mit internen Teams zusammen, um die Kundenerfahrung zu optimieren und sicherzustellen, dass die Service-Level-Agreements (SLAs) erfüllt werden. Mit einem breiten Portfolio an Cloud-Lösungen bietet das Unternehmen eine hervorragende Gelegenheit, in einem unterstützenden Umfeld zu lernen und zu wachsen. Wenn Sie leidenschaftlich an Kundenservice interessiert sind und eine Karriere im Bereich Kundenbindung anstreben, ist dies die perfekte Rolle für Sie.

Benefits

Flexible Urlaubsregelung

Sieben bezahlte Feiertage

160 Stunden bezahlte Wellnesszeit

Zusätzliche bezahlte Freizeit

Qualifications

• Bachelor-Abschluss in einem verwandten Bereich und 2 Jahre Erfahrung im Kundenservice.
• Grundkenntnisse über Cloud-Computing und verwaltete Dienste.

Responsibilities

• Unterstützung bei der Einarbeitung neuer Kunden und Sicherstellung eines nahtlosen Übergangs.
• Verfolgen und Berichten von Leistungskennzahlen zur Verbesserung der Kundenbindung.

Skills

Kundenservice

Kontoverwaltung

Cloud Computing

Priorisierung von Aufgaben

Education

Bachelor-Abschluss

Master-Abschluss

Tools

Salesforce

ServiceNow

Job description

At RapidScale, exceptional technology is powered by exceptional people. As a growing leader in secure, reliable managed cloud solutions, we help SMBs and enterprises alike simplify IT and unleash innovation. With a broad portfolio spanning AWS, Azure and Google to a full set of Private Cloud and Cybersecurity solutions, RapidScale helps companies turn technology into their biggest competitive advantage. As part of the Cox family of companies, we offer best-in-class benefits, a commitment to work-life balance, and an award-winning workplace experience.

RapidScale is seeking an enthusiastic Customer Success Manager I (CSM I) to join our team! This entry-level role is perfect for individuals eager to grow in customer success and service delivery. You'll support the Customer Success team by assisting in account management, handling customer inquiries, and ensuring service level agreements (SLAs) are met. You'll collaborate with internal teams to optimize the customer experience and provide high-quality support.

Key Responsibilities

* Assist with onboarding new customers and ensuring they receive a seamless introduction to RapidScale services

* Support customers with basic inquiries, escalating complex issues as needed

* Track and report service performance metrics to improve customer advocacy

* Document customer interactions and maintain accurate account records

* Coordinate with internal teams to resolve service-related issues and enhance customer experiences

* Gain knowledge of RapidScale's cloud solutions and assist customers in utilizing them effectively

* Monitor ticketing systems to track customer concerns and resolutions

Qualifications

Minimum:

* Bachelor's degree in a related discipline and 2 years' experience in a related field (i.e. customer service or account management). The right candidate could also have a different combination, such as a master's degree and up to 2 years' experience; or 6 years' experience in a related field

* Basic understanding of cloud computing and managed services

* Ability to manage multiple customer interactions and prioritize tasks effectively

Preferred:

* Experience using CRM and ticketing systems like Salesforce and ServiceNow

* Bachelor's degree in Business, Communications, or IT

USD 54,200.00 - 81,400.00 per year

Compensation:

Compensation includes a base salary of $54,200.00 - $81,400.00. The base salary may vary within the anticipated base pay range based on factors such as the ultimate location of the position and the selected candidate's knowledge, skills, and abilities. Position may be eligible for additional compensation that may include an incentive program.

Benefits:

The Company offers eligible employees the flexibility to take as much vacation with pay as they deem consistent with their duties, the company's needs, and its obligations; seven paid holidays throughout the calendar year; and up to 160 hours of paid wellness annually for their own wellness or that of family members. Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave.

Applicants must currently be authorized to work in the United States for any employer without current or future sponsorship.