Customer Success Manager (West) (RapidScale)

Cox Communications; El Mirage (AZ); On-site; USD 54,000 - 82,000; Full time

Job summary

Ein dynamisches Unternehmen sucht einen engagierten Customer Success Manager I, der bereit ist, in der Kundenbetreuung zu wachsen. In dieser Einstiegsposition unterstützen Sie das Team bei der Verwaltung von Kundenkonten und der Optimierung des Kundenerlebnisses. Sie werden die Möglichkeit haben, mit internen Teams zusammenzuarbeiten, um sicherzustellen, dass die Service-Level-Agreements eingehalten werden. Wenn Sie eine Leidenschaft für Kundenservice und Cloud-Lösungen haben, ist dies die perfekte Gelegenheit, um Ihre Karriere zu starten und zu wachsen.

Benefits

Flexible Urlaubsregelung

Sieben bezahlte Feiertage

Bis zu 160 Stunden bezahlte Wellnesszeit

Zusätzliche bezahlte Freizeit für verschiedene Anlässe

Qualifications

• Mindestens 2 Jahre Erfahrung im Kundenservice oder Kontomanagement.
• Grundkenntnisse über Cloud-Computing und Managed Services.

Responsibilities

• Unterstützung bei der Einarbeitung neuer Kunden und Gewährleistung eines reibungslosen Übergangs.
• Verwaltung von Kundenanfragen und Eskalation komplexer Probleme.

Skills

Kundenservice

Kontomanagement

Cloud Computing

Priorisierung von Aufgaben

Education

Bachelor-Abschluss in einem verwandten Bereich

Master-Abschluss in einem verwandten Bereich

Tools

Salesforce

ServiceNow

Job description

At RapidScale, exceptional technology is powered by exceptional people. As a growing leader in secure, reliable managed cloud solutions, we help SMBs and enterprises alike simplify IT and unleash innovation. With a broad portfolio spanning AWS, Azure and Google to a full set of Private Cloud and Cybersecurity solutions, RapidScale helps companies turn technology into their biggest competitive advantage. As part of the Cox family of companies, we offer best-in-class benefits, a commitment to work-life balance, and an award-winning workplace experience.

RapidScale is seeking an enthusiastic Customer Success Manager I (CSM I) to join our team! This entry-level role is perfect for individuals eager to grow in customer success and service delivery. You'll support the Customer Success team by assisting in account management, handling customer inquiries, and ensuring service level agreements (SLAs) are met. You'll collaborate with internal teams to optimize the customer experience and provide high-quality support.

Key Responsibilities

* Assist with onboarding new customers and ensuring they receive a seamless introduction to RapidScale services

* Support customers with basic inquiries, escalating complex issues as needed

* Track and report service performance metrics to improve customer advocacy

* Document customer interactions and maintain accurate account records

* Coordinate with internal teams to resolve service-related issues and enhance customer experiences

* Gain knowledge of RapidScale's cloud solutions and assist customers in utilizing them effectively

* Monitor ticketing systems to track customer concerns and resolutions

Qualifications

Minimum:

* Bachelor's degree in a related discipline and 2 years' experience in a related field (i.e. customer service or account management). The right candidate could also have a different combination, such as a master's degree and up to 2 years' experience; or 6 years' experience in a related field

* Basic understanding of cloud computing and managed services

* Ability to manage multiple customer interactions and prioritize tasks effectively

Preferred:

* Experience using CRM and ticketing systems like Salesforce and ServiceNow

* Bachelor's degree in Business, Communications, or IT

USD 54,200.00 - 81,400.00 per year

Compensation:

Compensation includes a base salary of $54,200.00 - $81,400.00. The base salary may vary within the anticipated base pay range based on factors such as the ultimate location of the position and the selected candidate's knowledge, skills, and abilities. Position may be eligible for additional compensation that may include an incentive program.

Benefits:

The Company offers eligible employees the flexibility to take as much vacation with pay as they deem consistent with their duties, the company's needs, and its obligations; seven paid holidays throughout the calendar year; and up to 160 hours of paid wellness annually for their own wellness or that of family members. Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave.

Applicants must currently be authorized to work in the United States for any employer without current or future sponsorship.