Customer Success Manager - USA

Calliseom; United States; Hybrid; USD 100,000 - 150,000; Full time

Benefits offered by this job

Flexible work arrangement

Direct access to leadership

Travel to customers

Job summary

Calliseom Inc. is seeking a Customer Success Manager to own the US customer journey from onboarding to renewal. You will lead onboarding and capacity ramp-up for new US customers, ensuring smooth adoption and healthy usage.

You will monitor usage, SLA performance, and customer health; coordinate escalations with the support desk and NOC; and drive renewals and expansion in collaboration with the sales team. Remote or hybrid options available.

Qualifications

• 4+ years in customer success or technical account management for cloud or infrastructure products.
• Technical understanding of cloud and AI workloads.
• Excellent English; authorization to work in the United States.

Responsibilities

• Lead onboarding and capacity ramp-up for new US customers.
• Monitor usage, SLA performance and customer health.
• Coordinate escalations with the support desk and NOC.
• Drive renewals and expansion together with sales.

Skills

4+ years exp

Cloud / infrastructure

AI workloads understanding

English proficiency

US work authorization

Job description

About the role

You own the relationship with Calliseom's customers in North America after the contract is signed: smooth onboarding, healthy usage, quick escalation of issues and expansion of their capacity.

What you will do

• Lead onboarding and capacity ramp-up for new US customers
• Monitor usage, SLA performance and customer health
• Coordinate escalations with the support desk and NOC
• Drive renewals and expansion together with sales

What you bring

• 4+ years in customer success or technical account management for cloud or infrastructure products
• Technical understanding of cloud and AI workloads
• Excellent English; authorization to work in the United States

Nice to have

• Experience with GPU or HPC customers

What we offer

• Competitive compensation, discussed at the interview
• A senior role in a fast-growing international AI infrastructure company
• Flexible remote or hybrid work
• Travel to customers, partners and our Tashkent headquarters
• Direct access to leadership

Languages

• English - native or fluent
• Russian - an advantage

4+ years in customer success or technical account management for cloud or infrastructure productsTechnical understanding of cloud and AI workloadsExcellent English; authorization to work in the United States