Customer Success Manager (US) General Operations Customer Success Sales Growth Engineering Marketing

Recart; United States; Remote; USD 60,000 - 100,000; Full time

Job summary

An innovative firm seeks a Customer Success Manager to enhance client relationships and drive product adoption. In this dynamic role, you will manage a portfolio of clients, develop personalized messaging strategies, and collaborate with various teams to ensure client success. Your expertise in digital marketing and strong communication skills will be vital in delivering exceptional client experiences and achieving revenue goals. Join a passionate team dedicated to transforming e-commerce brands and accelerating your career in a supportive environment filled with growth opportunities and collaboration.

Benefits

Equity in the company

Medical, dental and vision insurance

401(k)

Adaptable remote work options

Flexible vacation policy and working hours

Provided gear: MacBook + monitor + headphones

Qualifications

• 3+ years in a client-facing role with account management experience.
• Experience in a high-growth SaaS company, ideally B2B2C.

Responsibilities

• Manage client lifecycle from onboarding to retention and expansion.
• Provide strategic recommendations to optimize SMS marketing efforts.

Skills

Client Management

Digital Marketing

Communication Skills

Analytical Skills

Problem Solving

Time Management

Education

Bachelor's Degree

Tools

Recart Mobile Messaging Platform

Marketing Tools

Job description

Join Recart as a Customer Success Manager

What is Recart:

Recart is rapidly growing and we’re looking for the right teammates to join the ride! We are hiring a Customer Success Manager to partner closely with our clients to drive product adoption and deliver ROI. This role is a balance of individual work within a highly collaborative team. You will own a book of business to manage and grow, develop strong relationships and identify expansion opportunities with the goal of increasing net retention revenue.

Recart is a fast-paced innovator in retention marketing, helping e-commerce brands to boost their revenue by transforming visitors into loyal customers. We specialize in creating the world’s best-performing email+SMS lead capture tools, reducing your reliance on costly ads. Additionally, Recart’s top-tier SMS marketing platform excels in user experience, automation, and campaign management, driving repeat purchases and enhancing customer engagement.

Our results speak for themselves: the average brand implementing Recart drives an additional 20-30% revenue with our SMS becoming one of their top marketing channels. Recart has a portfolio of e-commerce brands across all verticals including top DTC brands like Her Goose Creek Candle, Simple Modern, Born Primitive, and many other top 10k Shopify brands. We're a global team of 35+ and have employees in Hungary, the U.S., South Africa, and Portugal.

We are currently looking for candidates who are located in the US.

The Opportunity:

Join our growing team of Customer Success Managers! As a Recart CSM, your goal will be to build a revenue-generating mobile messaging channel for our clients that scales throughout the entire relationship. Work with DTC brands from across the world and help them reach their audience by developing marketing campaigns that convert site visitors into customers.

What you'll do:

• Complete ownership of the client lifecycle from onboarding to retention and expansion
• Set clients up for success by building personalized mobile messaging strategies and campaign deployments aimed at achieving their business goals
• Provide strategic recommendations on how to optimize the SMS channel as it relates to a client’s overall marketing efforts
• Act as a digital marketing consultant using the Recart mobile messaging platform as your primary tool to drive positive revenue impact for our merchant
• Develop and maintain an expert-level understanding of the Recart mobile messaging platform, along with broader e-commerce & marketing knowledge
• Leverage various marketing tools to help guide strategy and planning
• Collaborate closely with functional team partners such as Product and Engineering to provide client feedback, improve product features and overall platform experience
• Achieve and/or exceed quarterly revenue and retention goals
• Deliver a world-class client experience

About you:

• Minimum of 3+ years in a client-facing role that includes account management and/or direct CS engagement
• Experience at a high-growth SaaS company, ideally B2B2C
• Strong verbal and written communication skills
• Outstanding time management skills with the discipline to prioritize and adapt
• Ability to quickly build rapport
• Results-driven attitude
• Solution and detail oriented

What will make you stand out:

• Proactive problem solver. Ability to identify potential risk concerns early and execute on solutions
• Strong analytical skills. You know how to take specific data points and turn them into actionable insights and solutions
• Creative. You think outside the box to deliver win/win solutions for the client and our business
• Digital marketing experience. You’ve developed ideas with the MarTech, Digital Agency, or eCommerce space
• Enterprise account management. You have successfully managed clients that generate $60K+ ARR
• Built processes. You have helped previous organizations scale by building playbooks or processes

Working at Recart can accelerate your career and allow you to work with world-class talent. We’re a team that loves what we do and we all thrive on our ability to make an impact. Many benefits come with working with us such as:

• Equity in the company
• Medical, dental and vision insurance
• 401(k)
• Adaptable remote work options
• Flexible vacation policy and working hours
• We'll provide your gear: MacBook + monitor + headphones

Our Values:

• Transparency: High-level of transparency is crucial for a high-performing, motivated team. Besides, everyone at Recart holds equity, and you can only be a true owner if you know what you own, so all relevant decisions, information, and processes are accessible to everyone.
• Community: Our strong community and egoless culture are the main reasons we love to work at Recart. We’re not just coworkers but friends, striving for common professional goals. We support each other through struggles and obstacles and we celebrate successes together.
• Ownership: We believe that great performance requires ownership and we all bring our best to work. While it does come with responsibility and accountability, the result will always have a high impact. We trust you: you get the freedom to own your field and max out your expertise.