Customer Success Manager - US

Checkproof; Houston (TX); Hybrid; USD 60,000 - 100,000; Full time

Job summary

An innovative firm is seeking a Customer Success Manager to lead customer relationships and drive sales in Houston. This role emphasizes nurturing client satisfaction and optimizing product use while identifying new business opportunities. Join a dynamic team focused on creativity and making a difference in the heavy industry sector. With a competitive compensation package and a culture that values innovation, this is a fantastic opportunity for those passionate about customer success and digital transformation. If you thrive on ownership and enjoy helping clients optimize their processes, this role is for you!

Benefits

Innovative Culture

Competitive Compensation

Qualifications

• 3+ years in customer success or sales, preferably in heavy industries.
• Strong communication skills and proficiency with digital tools.

Responsibilities

• Build and maintain strong relationships with customers for satisfaction.
• Drive additional sales through upselling and system integrations.

Skills

Customer Success Management

Sales

Communication

Digital Tools Proficiency

Fluency in English

Fluency in Spanish

Tools

HubSpot

Job description

About CheckProof

At CheckProof, we are transforming the way we work with inspections in the heavy industry with our innovative digital platform. Our solutions streamline maintenance, quality control, and reporting, helping businesses achieve excellence and safety. As a pioneering SaaS company established a decade ago, we are now in an exciting scale-up phase.

As part of our expansion, it is now time for us to start a new team in Texas, USA to be close to our clients in this region. This is a great opportunity to play a key role in establishing our team culture and setting the direction for success. The team will consist of two Sales Executives that will relocate from the UK, and will then grow with new team members from the USA. We will have an office located in Houston where you will have your base together with the team.

The role:

As a Customer Success Manager at CheckProof, you will be the key point of contact for our valued customers. You will focus on nurturing customer relationships, understanding their needs, and helping them maximize the value of our product. Your role will involve driving additional sales by upselling and integrating our solutions more deeply into their operations. Through regular assessments and proactive support, you will work to prevent churn and identify new business opportunities. Additionally, you will educate customers on our system, provide on-site consultancy when needed, and be ready to travel as part of your role. Your key responsibilities include:

• Build and maintain strong, positive relationships with customers to ensure their satisfaction and continued use of our solutions.
• Assist customers in optimizing their use of CheckProof, ensuring they achieve their goals and extract maximum value from our product.
• Drive additional sales by upselling existing customers on add-ons, additional users, and system integrations.
• Conduct assessments of current customers to uncover new business opportunities and develop strategies to retain customers and reduce churn.
• Hold workshops and training sessions to introduce customers to CheckProof and its features.

What We’re Looking For:

• 3+ years of experience in customer success or sales
• Experience from heavy industries
• Proficient with digital tools
• Fluent in English
• Fluency in Spanish is a plus
• Experience in HubSpot is a plus
• Driver's license is a requirement

We are looking for a great communicator who knows how to convert information into practical knowledge to educate our clients, as well as build long-term relationships. You thrive on taking ownership and driving projects forward on your own, and see new opportunities to improve customer success. You are curious about new technologies and passionate about helping companies optimize their digital processes.

What We Offer:

• Innovative Culture: Join a team that’s not just about work, but about making a difference. Creativity and innovation are in our DNA.
• Competitive Compensation: We offer a competitive salary and benefits package.

If you are ready for a fresh start and playing a big role in our success in the USA, don't hesitate to apply! We are handling applications on an ongoing basis, so the position might be filled before the last application date.

Position Details:

• Location: Houston, TX, USA
• Hybrid: 4-5 days in the office
• Type: Full-time (100%)
• Start: Immediate

The recruitment process:

Send in your resume for us to review. The first step is that you will get to do a personality test and a logic test. After that, you will have a first meeting with a recruiter, and then a meeting with our VP Sales & CS. In the last step, we contact your references and make a full assessment.

CheckProof is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.