Customer Success Manager - Supply

Skydrop; Springfield (VA); On-site; USD 150,000 - 165,000; Full time

Benefits offered by this job

Unlimited PTO

Excellent medical, dental, and vision coverage

Employee Equity

Employee Discounts

Virtual Wellness Classes

Pet Insurance

Job summary

Zeta Global is seeking a Senior Director, Client Success (Supply) to enhance operations and drive revenue growth across the Client Success team in Springfield, Virginia. In this leadership role, you will establish workflows and metrics while mentoring a talented team to foster strong publisher relationships and maintain high standards of performance.

The ideal candidate has 5+ years in Client Success, excels in digital media, and possesses exceptional leadership and communication skills. Attractive benefits including unlimited PTO and comprehensive health coverage offered.

Qualifications

• A minimum of 5 years in Client Success, proven revenue growth responsibility.
• Minimum of 7 years in digital media or ad tech.
• Experience managing high performing teams.

Responsibilities

• Build operational processes for the Client Success team.
• Manage and mentor a team, fostering a growth culture.
• Serve as senior contact for strategic publisher partners.

Skills

Client Success experience

Account Management

Publisher Partnerships

Digital media experience

Salesforce proficiency

Strong communication skills

Time management

Tools

Salesforce

Ad Serving knowledge

HTML understanding

Job description

About the Role

Zeta Global is looking for a Senior Director, Client Success (Supply) to lead operational excellence and revenue growth across our publisher‑facing Client Success team.

In this role, you will build the operational infrastructure that enables the team to scale; establishing consistent workflows, reporting frameworks, and Salesforce discipline; while partnering with Customer Success Managers to drive renewals, expansion and long‑term value across our publisher ecosystem.

You will ensure the team operates with clarity and accountability around pipeline visibility, opportunity development, and pacing to revenue goals, while also serving as a senior advisor for strategic publisher relationships. The leader will help evolve the Supply CS organization into a commercially accountable team that identifies and captures growth opportunities while delivering exceptional partner outcomes.

What You’ll Do

Drive Operational Excellence

• Build and scale operational processes that enable the Supply Client Success team to operate efficiently and consistently
• Establish standardized workflows, templates, and reporting across account planning, opportunity development and revenue tracking
• Own Salesforce data quality and opportunity hygiene to ensure accurate forecasting, pipeline visibility and expansion tracking
• Develop reporting that tracks team performance, account health, renewals and pacing against revenue and growth targets
• Identify operational gaps and implement improvements that increase team productivity and transparency

Lead & Develop the Team

• Manage and mentor a team of Client Success Managers supporting strategic publisher partners
• Coach CSMs on account strategy, value articulation and identifying expansion opportunities
• Help the team build and maintain healthy pipelines within existing accounts
• Partner with CSMs on renewals, upsells opportunities, account strategy and executive engagement
• Foster a culture where Client Success owns both publisher outcomes and revenue growth

Act as a Strategic Partner to Key Accounts

• Serve as a senior contact and escalation point for strategic publisher partners
• Build trusted relationships with executive stakeholders and help align Zeta Global’s solutions with partner goals
• Partner with CSMs to identify new monetization opportunities, product adoption paths and growth initiatives

Collaborate Cross‑Functionally

• Partner with Supply Operations, Business Intelligence, Product and Support teams to ensure consistent service delivery and client outcomes
• Surface insights from customers and frontline teams to inform internal priorities and improvements
• Communicate team performance, operational insights, and customer impact to Client Success leadership

Qualifications

• A minimum of 5 years’ experience in Client Success, Account Management, or Publisher Partnerships (Supply Side), with proven responsibility for growing revenue in existing accounts
• A minimum of 7 years’ experience in the digital media, publisher, or ad tech space
• Experience managing and developing high performing teams
• Track record of building strong executive level client relationships
• Strong operational mindset with experience driving pipeline discipline, forecasting and Salesforce hygiene
• Detail oriented, responsive to deadlines, able to juggle multiple tasks and prioritize appropriately
• Exceptional oral and written communication skills
• Deep understanding of Ad Serving, CRM Data/Audiences, Ad Tags, Email Service Providers (ESP), basic understanding of HTML, and how publishers make money
• Self‑Starter with a strong level of time management skills and the ability to multitask and reprioritize independently

Benefits & Perks

• Unlimited PTO
• Excellent medical, dental, and vision coverage
• Employee Equity
• Employee Discounts, Virtual Wellness Classes, and Pet Insurance And more!!

Salary Range

The salary range for this role is $150,000 - $165,000.00, depending on location and experience.

Zeta considers applicants for employment without regard to, and does not discriminate on the basis of an individual’s sex, race, color, religion, age, disability, status as a veteran, or national or ethnic origin; nor does Zeta discriminate on the basis of sexual orientation, gender identity or expression.