Customer Success Manager, Sr.

Wiraa; United States; On-site; USD 75,000 - 145,000; Full time

Job summary

Wiraa is looking for a Senior Customer Success Manager to own strategic relationships with top enterprise clients. This role involves driving product adoption and ensuring customer satisfaction through technical guidance and proactive relationship management. Ideal candidates have extensive experience in customer success or technical account management and a strong grasp of web applications and cloud environments.

Benefits

401(k) plan

Medical, dental, and vision coverage

Flexible paid time off

Life and disability insurance

Generous parental leave policy

Employee discounts

Mental health support and gym discounts

Flexible working hours

Qualifications

• 8+ years of experience in Customer Success or related roles.
• Strong understanding of web applications and cloud infrastructure.
• Ability to lead technical conversations independently.

Responsibilities

• Serve as primary strategic partner and point of contact for enterprise customers.
• Guide customers through solution implementation and optimization.
• Drive adoption of recommendations and manage executive-level relationships.

Skills

Customer Success

Technical Account Management

Solution Consulting

Web Applications Understanding

Cloud Infrastructure

Communication

Relationship Management

Education

Bachelor’s degree in Computer Science, MIS, Engineering or equivalent

Job description

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About The Company

Arkose Labs is dedicated to creating a secure online environment where consumers are protected from spam and abuse. Recognized by G2 as the 2025 Leader in Bot Detection and Mitigation, with the highest customer satisfaction scores and largest market presence for four consecutive quarters, Arkose Labs offers the world’s first $1 million warranties for credential stuffing and SMS toll fraud.

About The Company

Arkose Labs is dedicated to creating a secure online environment where consumers are protected from spam and abuse. Recognized by G2 as the 2025 Leader in Bot Detection and Mitigation, with the highest customer satisfaction scores and largest market presence for four consecutive quarters, Arkose Labs offers the world’s first $1 million warranties for credential stuffing and SMS toll fraud.

Serving a global customer base including 20% Fortune 500 companies, our AI-powered platform combines advanced risk assessment with dynamic threat response to protect enterprises from cybercrime. Headquartered in San Mateo, CA, we operate worldwide with teams across London, Costa Rica, Australia, India, and Argentina.

About The Role

As a Senior Customer Success Manager, you will own strategic relationships with top enterprise customers, driving product adoption, retention, and growth. You will serve as a trusted advisor, leading technical discovery, guiding implementation, and delivering business value. Balancing technical expertise with strong executive communication, you will align customer goals with Arkose Labs’ solutions, manage stakeholder expectations, and influence outcomes to ensure long-term success.

Responsibilities

• Serve as the primary strategic partner and point of contact for enterprise customers
• Lead technical discovery and intake sessions independently, understanding customer architectures and cloud environments
• Guide customers through solution implementation and optimization without relying on constant engineering support
• Manage executive-level relationships and influence adoption of recommendations
• Align Arkose Labs solutions with customer goals, drive adoption, and proactively mitigate churn risk
• Collaborate with sales to identify and pursue expansion opportunities
• Deliver insights and demonstrate value through reporting, consultation, and thought leadership
• Customize guidance based on deep industry knowledge to meet customer-specific needs
  
  

Qualifications

• 8+ years of experience in Customer Success, Technical Account Management, Solution Consulting, or related technical client-facing roles
• Strong understanding of web applications, cloud infrastructure, and modern development stacks (HTML, JavaScript, APIs)
• Ability to lead technical conversations and troubleshoot independently
• Executive presence with excellent communication and consultative relationship management skills
• Background in SaaS, cybersecurity, or financial services is highly desirable
• Bachelor’s degree in Computer Science, MIS, Engineering, or equivalent is preferred
• Prior customer-facing cybersecurity experience is a plus
  
  

Benefits

• Competitive salary plus equity participation
• 401(k) plan
• Comprehensive benefits package including 85% coverage of medical, dental, and vision for employees and 75% for dependents
• Flexible paid time off
• Company-paid life insurance and short- and long-term disability insurance
• Generous nationwide parental leave policy
• Employee discounts program
• Wellbeing initiatives including mental health support and gym discounts
• Flexible working hours to promote personal well-being
• Employee Assistance Program
  
  

Equal Opportunity Employer

Arkose Labs is an Equal Opportunity Employer that makes employment decisions without regard to race, color, religion, national origin, sex, pregnancy, sexual orientation, gender identity, age, disability, veteran status, or any other protected status under applicable law. We are committed to providing reasonable accommodations for qualified individuals with disabilities.

Seniority level

• Seniority level

  Associate

Employment type

• Employment type

  Full-time

Job function

• Job function

  Management

• Industries

  Technology, Information and Internet

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Inferred from the description for this job

401(k)

Vision insurance

Medical insurance

Disability insurance

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