Customer Success Manager- Software!

Adecco Permanent Recruitment; Kernersville (NC); Hybrid; USD 80,000 - 100,000; Full time

Benefits offered by this job

Comprehensive benefits

Flexible work options

Job summary

Adecco Permanent Recruitment is hiring a Customer Success Manager to work either onsite, hybrid, or remotely in Kernersville, NC. Candidates should have at least 5 years of experience in a similar role within the Software-as-a-Service space.

This role involves maintaining relationships with clients and ensuring their satisfaction while identifying new business opportunities. Strong project management and communication skills are essential.

Qualifications

• 5 years of experience as a Customer Success Manager in Software-as-a-Service.
• Ability to interact with C-level executives and technical professionals.
• Strong influencing and problem-solving skills.

Responsibilities

• Build and sustain relationships with clients and ensure satisfaction.
• Lead customer engagement and align technical teams with client needs.
• Identify business opportunities through active upselling strategies.

Skills

Customer communication skills

Project management skills

Negotiation skills

Technical interaction skills

Job description

Overview

Adecco Permanent Recruitment is seeking a Customer Success Manager in the Eastern or Central US. The qualified candidate for this opportunity will have 5 years of experience as a Customer Success Manager in the Software-as-a-Service Space. This role has the option to be onsite, hybrid, or remote.

This opportunity comes with a strong base salary, in addition to comprehensive benefits. Please see additional particulars below

Responsibilities

• Demonstrate deep understanding of clients’ business challenges
• Maintain ongoing relationships with installed clients
• Develop and drive strategies that lead to customer adoption and satisfaction
• Lead customer engagement touch points such as Executive Business Reviews and process or technical team alignment
• Identify opportunities and incremental business on assigned accounts through active cross and upsell strategies
• Participate in achieving department goals through identifying additional services opportunities to installed clients
• Ensure C-level executives at client organizations achieve their desired outcomes and gain maximum value from our solution
• Build and sustain relationships across customers from C-level executives to administrative personnel through regular meetings, understanding their needs, and offering tailored solutions
• Develop customers who will provide positive references for prospects
• Lead and align administrative and technical teams both within and with the customer to drive process and technical priorities to completion
• Advocate for and address customers’ product, technology, and service needs internally
• Assess client usage, performance, and satisfaction, and align their business objectives with our solutions
• Develop deep knowledge of company solutions
• Lead base-level demos of products for customer knowledge and growth

Desired Experience

• Minimum of 5 years’ experience in customer success role
• Knowledge of supplier onboarding, dynamic discounting, supply chain financing, and e-invoicing solutions preferable
• Good understanding of Accounts Payable & procurement principles, including Accounts Payable best practices is useful
• Ability to interact credibly with technical & LOB professionals as well as senior executives through the CPO, CFP and CEO level
• Strong project management skills a plus
• Ability to build rapport with team members and clients
• Excellent customer communication skills with the ability to be an active listener
• Passionate commitment to customer satisfaction
• Excellent communication skills, both written and verbal, including ability to communicate effectively with both business and technical personnel, both inside the APEX organization and within client organizations, at both peer and senior levels.
• Collaborate with customers to develop and execute success plans that align apex’s capabilities with the customer's business goals and objectives
• Strong influencing, problem-solving, and negotiation skills
• 25% travel to client sites and Headquarters

Equal Opportunity Employer/Veterans/Disabled

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Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:*

The California Fair Chance Act*

Los Angeles City Fair Chance Ordinance

Los Angeles County Fair Chance Ordinance for Employers