Customer Success Manager - Small Business

HSI; United States; Remote; USD 52,000 - 65,000; Full time

Job summary

At HSI, you can be a part of a team dedicated to workplace safety and compliance as a Customer Success Manager. This role focuses on driving client retention and growth while ensuring satisfaction through innovative solutions. You'll build trusted relationships with clients, helping them achieve their safety goals and improve compliance. Competitive earnings potential plus a comprehensive benefits package make this an excellent career opportunity.

Benefits

Comprehensive healthcare, dental, and vision coverage

Parental leave and tuition reimbursement

Unlimited access to training programs

Flexible remote work options

Generous vacation policy

Company match for retirement contributions

Qualifications

• Track record of success in customer-facing roles.
• Experience engaging with senior executives.
• Outstanding communication and presentation abilities.

Responsibilities

• Drive account growth by identifying expansion opportunities.
• Partner with clients to develop strategies maximizing ROI.
• Champion customer needs to drive continuous improvement.

Skills

Communication

Presentation

Technical Aptitude

Relationship Building

Strategic Thinking

Education

Bachelor's degree or equivalent experience

Tools

Salesforce

Job description

Drive Growth Through Outstanding Client Partnerships at HSI

Are you energized by helping clients unlock the full potential of innovative solutions? Join our dynamic team at HSI where you'll shape the success stories of organizations committed to workplace safety and compliance.

Your Impact

As a Customer Success Manager at HSI, you'll be the trusted advisor our clients count on. You'll drive retention, growth, and satisfaction by helping organizations transform their EHS and compliance programs. This is your chance to make a real difference in workplace safety while building a rewarding career.

What You'll Do

• Partner with clients to develop and execute strategies that maximize their ROI
• Build lasting relationships with key stakeholders across client organizations
• Champion customer needs across HSI teams to drive continuous improvement
• Maintain an impressive 95%+ net retention rate through proactive engagement
• Drive account growth by identifying and securing expansion opportunities
• Share customer insights that shape our product roadmap
• Master our suite of solutions to become a trusted technical advisor

What Success Looks Like

• Your clients consistently renew and expand their partnerships with HSI
• You're meeting or exceeding quarterly revenue targets
• Organizations see measurable improvements in their safety programs
• Your feedback drives meaningful product enhancements
• Clients view you as an extension of their team

What Makes You Stand Out

• You're naturally curious and love learning new technologies
• You thrive in fast-paced environments and own your outcomes
• You balance strategic thinking with tactical execution
• You're organized, detail-oriented, and always prepared
• You build trust through reliability and expertise

• Track record of success in customer-facing roles with revenue responsibility
• Experience engaging with senior executives and stakeholders
• Strong technical aptitude and ability to master complex solutions
• Outstanding communication and presentation abilities
• Experience with Salesforce and customer success platforms is a plus
• Bachelor's degree or experience in customer success, sales, or account management
• Knowledge of EHS and compliance is beneficial but not required

Benefits

• Earning Potential: Hourly (non-exempt) base pay plus uncapped commission, with first-year total earnings projected at $52,500+ (salary + commission)

• Comprehensive Benefits:Access to healthcare, dental, and vision coverage, along with additional perks to support your well-being.
• Support and Growth Opportunities:Take advantage of parental leave, tuition reimbursement, volunteer time, and resources for both personal and professional development.
• Learning and Development:Gain unlimited access to HSI's Learning Management System and career training programs.
• Remote Work Flexibility:Enjoy the convenience of working from home.
• Generous Time-Off Policy:Recharge with our flexible vacation options.
• Retirement Savings:Plan for your future with our company match for retirement contributions