Customer Success Manager (Fully Remote)

Bloomreach; United States; Remote; USD 90,000 - 130,000; Full time

Benefits offered by this job

Parental leave

Education budget

Stock options

Wellness support

Job summary

Bloomreach is seeking a customer-focused professional to own a book of UK Growth customers, driving adoption and maximizing value. You will understand data flows, usage, and reporting to ensure ongoing success and satisfaction across our platform.

The role embraces a virtual-first culture with remote options and hubs, offering parental leave, an education budget, stock options, and wellness support to empower your growth and wellbeing.

Qualifications

• 2+ years in B2B SaaS, martech, or e-commerce in a customer-facing role.
• Experience with marketing automation, CDP, SQL, and AI tools.
• Strong communication and structured problem-solving skills.

Responsibilities

• Own a book of UK Growth customers as their trusted advisor for adoption and value.
• Understand data flows, usage, and reporting to maximize customer success.

Skills

B2B SaaS experience

Martech

E-commerce experience

Communication

Structured problem-solving

Tools

Marketing automation

CDP

SQL

AI tools

Job description

• Own a book of UK Growth customers as their trusted advisor for adoption and value.
• Understand data flows, usage, and reporting to maximize customer success.

What You Bring:

• 2+ years in B2B SaaS, martech, or e-commerce in a customer-facing role.
• Experience with marketing automation, CDP, SQL, and AI tools.
• Strong communication and structured problem-solving skills.
• Virtual-first, flexible work with remote options and hubs.
• Parental leave, education budget, stock options, and wellness support.

Bloomreach

Bloomreach is building the world's premier agentic platform for personalization, helping businesses connect with customers through AI-driven search, marketing, and conversational shopping. The company powers personalization for more than 1,400 global brands and operates with a virtual-first culture focused on freedom, trust, and employee well-being.