Customer Success Manager: Repair & Calibration Solutions

Anite; Santa Rosa (CA); On-site; USD 120,000 - 200,000; Full time

Benefits offered by this job

paid holidays

tuition reimbursement

flex time

401(k)

Job summary

Keysight Technologies Inc. in Santa Rosa, CA invites a Repair & Calibration Services Customer Success Manager, Expert to oversee value realization across repair, calibration, and professional services contracts. You will partner with internal teams to connect contractual commitments with service delivery and business outcomes.

Requirements include 8+ years in related roles, knowledge of repair/calibration services, and strong KPI governance. US citizenship is required; travel may be required.

Qualifications

• 8+ years in business development, customer success, sales, or analytics in test and measurement.
• Knowledge of repair and calibration services and related professional services contracts.
• Strategic account management and executive communication.
• KPI governance, customer-health reporting and forecasting.
• Escalation leadership and structured problem-solving.
• Cross-functional influence and continuous-improvement leadership.
• Working knowledge of SFDC, Excel, Tableau, MicroStrategy, Incorta, Snowflake, SFDC CRMA, Spotfire.

Responsibilities

• Own customer health, value realization, retention, and renewal readiness throughout the contract lifecycle
• Establish KPI governance and communicate service performance, risks, corrective actions, and improvement priorities through internal and customer-facing reviews
• Drive cross-functional accountability across Sales, Services, Business Operations, delivery teams, and other stakeholders to meet or exceed contractual outcomes
• Own escalations from containment and root-cause alignment through corrective action, executive communication, and verified closure
• Use service, asset, repair, calibration, renewal, and financial data to identify risk, improve outcomes, and uncover expansion opportunities
• Build success plans and continuous-improvement roadmaps aligned to customer priorities and Keysight commitments
• Provide the Director of Business Development and executive stakeholders with concise forecasts, customer-health insights, and decision-ready narratives

Skills

SFDC

Excel

Tableau

MicroStrategy

Incorta

Snowflake

SFDC CRMA

Spotfire

8+ years experience

Education

Bachelor's degree in Engineering, Business, Analytics, or equivalent

Advanced degree preferred

Tools

Job description

Keysight Technologies Inc. in Santa Rosa, CA invites a Repair & Calibration Services Customer Success Manager, Expert to oversee value realization across repair, calibration, and professional services contracts. You will partner with internal teams to connect contractual commitments with service delivery and business outcomes.

Requirements include 8+ years in related roles, knowledge of repair/calibration services, and strong KPI governance. US citizenship is required; travel may be required.