Customer Success Manager - Renewals

Rockwell Automation; Columbus (OH); Remote; USD 57,000 - 86,000; Full time

Benefits offered by this job

Health Insurance including Medical and

Dental

HCSA

EAP

Retirement plans

Paid Time off

Volunteering Time off

Employer Savings Plan Matching

Employer Paid DC Pension

Maternity & Parental Leave Top-Up

Fitness Reimbursement Program

Job summary

Rockwell Automation is seeking a Renewal Specialist to support renewals across customer contracts and subscriptions. You will work with Customer Success Managers, distributors, and internal teams to ensure timely renewals with accuracy.

Remote work from Canada or the USA is possible, with 10–20% travel to customer sites. Applicants should have a bachelor’s degree or equivalent, 3+ years in renewals or sales ops, and experience with Salesforce or Gainsight.

Qualifications

• Bachelor's degree or relevant work experience.
• Legal to work in the USA; willing to travel 10-20%.
• Experience supporting renewals, contracts, or sales operations.

Responsibilities

• Support renewal execution across assigned contracts and accounts.
• Coordinate with distributors to initiate and track renewal proposals.
• Ensure renewal documentation is prepared, organized, and communicated.
• Track renewal status and provide visibility into progress and outcomes.
• Support low-touch and distributor-led motions.
• Assist strategic and regional CSMs with renewal coordination and execution.
• Maintain accurate renewal tracking in internal systems.

Education

Bachelor's degree or equivalent

Tools

Salesforce

Gainsight

Job description

Cambridge, Ontario, Canada
Wisconsin, United States
Calgary, Alberta, Canada
United States of America Texas (remote)
Brampton, Ontario, Canada
United States of America Ohio (remote)
Quebec, Canada

Rockwell Automation is a global technology leader focused on helping the world's manufacturers be more productive, sustainable, and agile. With more than 28,000 employees who make the world better every day, we know we have something special. Behind our customers - amazing companies that help feed the world, provide life-saving medicine on a global scale, and focus on clean water and green mobility -our people are energized problem solvers that take pride in how thework we do changes the world for the better.

We welcome all makers, forward thinkers, and problem solvers who are looking for a place to do their best work. And if that's you we would love to have you join us!

Job Description

As a Renewal Specialist, you support the renewal execution of customer contracts and subscriptions, partnering with Customer Success Managers, distributors, and internal teams to ensure timely and accurate renewals across the portfolio.

You will report to the Team Lead or Regional Manager and may work remotely from anywhere in Canada or the USA. Your work will be remote, with some travel to customers sites.

Your Responsibilities:

• Support renewal execution across assigned contracts and customer accounts
• Coordinate with distributors to initiate and track renewal proposals
• Ensure renewal documentation is prepared, organized, and communicated effectively
• Track renewal status and provide visibility into renewal progress and outcomes
• Support low-touch and distributor-led contract motions
• Assist Strategic and Regional CSMs with renewal coordination and execution
• Maintain accurate renewal tracking in internal systems

Operating Expectations:

• Act as the execution support layer for renewals, not the customer owner
• Own renewals where no CSM is assigned or where support is required
• Collaborate with distributors to ensure proposals are created and delivered

The Essentials - You Will Have:

• Bachelor's degree or equivalent relevant work experience.
• US Applicants - Legal authorization to work in USA. We will not sponsor individuals for employment visa, now or in the future, for this job opening.
• The ability to travel 10-20% of the time

The Preferred - You Might Also Have:

• 3+ years of experience supporting renewals, contracts, or sales operations
• Experience working with CRM tools (Salesforce, Gainsight)
• Ability to manage multiple workflows and stakeholders
• Work experience in the manufacturing or automation industry

What We Offer:

• Health Insurance including Medical and Dental
• Health Care Spending Account (HCSA - dependent on the plan chosen)
• Employee Assistance Program (EAP)
• Retirement plans
• Paid Time off
• Volunteering Time off
• Employer Savings Plan Matching (includes RRSP, TFSA, and EPSP)
• Employer Paid DC Pension
• Maternity and Parental Leave Top-Up
• Fitness Reimbursement Program

To learn more about our benefits package, please visit at www.raquickfind.com.

For this role, the total target compensation is from $81,600.00 - $122,400.00CAD Annual of which 80% is base salary and 20% is variable. Actual pay will be based on factors such as skills, knowledge, education, and experience.

This position is part of a job family. Experience will be the determining factor for position level and compensation.

This posting is for an existing vacancy within our organization.

As Rockwell Automation is a global company, candidates must be bilingual or able to communicate in English (spoken and written).

We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. We are proud to be an equal opportunity workplace.

At Rockwell Automation we are dedicated to building a diverse, inclusive and authentic workplace, so if you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right person for this or other roles.

#LI-Remote #LI-LH2

Gestionnaire du succes client - Renouvellements

Voici la traduction en francais quebecois, adaptee dans un ton professionnel et naturel pour le marche du Quebec :

En tant que specialiste des renouvellements, vous contribuerez au renouvellements des contrats et abonnements clients, en collaborant avec les responsables du succes client, les distributeurs et les equipes internes afin d'assurer des renouvellements precis et effectues dans les delais pour l'ensemble du portefeuille.

Vous releveriez du chef d'equipe ou du directeur regional et pourrez travailler a distance depuis n'importe ou au Canada. Votre travail se deroulera principalement a distance, avec quelques deplacements chez les clients.

Vos responsabilites :

• Soutenir l'execution des renouvellements pour les contrats et comptes clients assignes
• Coordonner avec les distributeurs pour initier et suivre les propositions de renouvellement
• S'assurer que la documentation de renouvellement est preparee, organisee et communiquee efficacement
• Assurer le suivi de l'etat des renouvellements et offrir une visibilite sur leur progression et leurs resultats
• Soutenir les renouvellements a faible interaction et ceux geres par les distributeurs
• Assister les responsables strategiques et regionaux du succes client dans la coordination et l'execution des renouvellements
• Maintenir des donnees de suivi des renouvellements exactes dans les systemes internes

Attentes operationnelles :

• Agir comme soutien a l'execution des renouvellements, sans etre le proprietaire de la relation client
• Prendre en charge les renouvellements lorsqu'aucun responsable du succes client n'est assigne ou lorsque du soutien est requis
• Collaborer avec les distributeurs afin de s'assurer que les propositions sont crees et livrees

Exigences essentielles :

• Baccalaureat ou experience professionnelle pertinente equivalente
• Autorisation legale de travailler au Canada. Nous ne parrainerons pas de visa de travail pour ce poste, maintenant ou dans le futur
• Capacite a voyager entre 10 % et 20 % du temps

Atouts souhaites :

• Plus de 3 ans d'experience en soutien aux renouvellements, aux contrats ou aux operations de vente
• Experience avec des outils CRM (Salesforce, Gainsight)
• Capacite a gerer plusieurs flux de travail et parties prenantes
• Experience dans le secteur de la fabrication ou de l'automatisation

Ce que nous offrons :

• Assurance sante incluant les soins medicaux et dentaires
• Compte de depenses en soins de sante (HCSA - selon le regime choisi)
• Programme d'aide aux employes (PAE)
• Regimes de retraite
• Conges payes
• Conges pour benevolat
• Programme de contribution de l'employeur a l'epargne (incluant REER, CELI et RPDB)
• Regime de retraite a cotisation determinee paye par l'employeur
• Bonification des conges de maternite et parentaux
• Programme de remboursement des activites physiques

Pour en savoir plus sur notre programme d'avantages sociaux, visitez : www.raquickfind.com

Pour ce poste, la remuneration cible totale annuelle se situe entre 81 600 $ et 122 400 $ CAD, dont 80 % correspond au salaire de base et 20 % a la remuneration variable. La remuneration reelle sera etablie en fonction de facteurs tels que les competences, les connaissances, la formation et l'experience.

Ce poste fait partie d'une famille d'emplois. L'experience sera le facteur determinant pour le niveau du poste et la remuneration.

Comme Rockwell Automation est une entreprise mondiale, les candidats doivent etre bilingues ou capables de communiquer en anglais (a l'oral et a l'ecrit)

Nous souscrivons au principe d'egalite en matiere d'emploi, sans egard a la race, la couleur, l'ascendance, la religion, le sexe, l'origine nationale, l'orientation sexuelle, l'age, la citoyennete, l'etat matrimonial, le handicap, le genre, l'identite ou l'expression de genre, ou le statut d'ancien combattant. Nous sommes fiers d'etre un employeur garantissant l'egalite des chances.

Chez Rockwell Automation, nous nous engageons a batir un milieu de travail diversifie, inclusif et authentique. Si ce poste vous interesse mais que votre experience ne correspond pas parfaitement a toutes les exigences enoncees, nous vous encourageons a postuler quand meme. Vous pourriez etre la personne ideale pour ce poste ou d'autres opportunites.

As Rockwell is a global company, candidates must be bilingual or able to communicate in English (spoken and written).

We are an Equal Opportunity Employer including disability and veterans.

If you are an individual with a disability and you need assistance or a reasonable accommodation during the application process, please contact our services team at [phone].