Customer Success Manager, Remote - US, Canada only

Seeker; United States; On-site; USD 85,000 - 140,000; Full time

Job summary

Seeker seeks a customer-focused professional to own the full customer journey after the sale, from onboarding to renewal and expansion. You will be the trusted advisor on event and engagement strategy, leveraging AI daily to scale impact and deliver measurable outcomes.

You’ll lead onboarding, run business reviews, and collaborate with sales on renewals and upsells while turning customer wins into compelling case studies and testimonials.

Qualifications

• Bachelor's degree or equivalent experience.
• 3+ years in customer success or account management at a B2B SaaS company, with a track record of driving retention and expansion.
• A consultative mindset: you're comfortable leading strategic conversations with directors and executives.
• Hands-on fluency with AI tools (ChatGPT, Claude, Copilot or similar) and real examples of how you've used them to improve your own work or customer outcomes.
• Comfort with data: you can pull usage metrics, find the story in them and turn it into a recommendation.
• Excellent written and verbal communication, including the ability to explain technical concepts simply.
• A self-starter mentality: you're proactive, resourceful and motivated by making things better.
• Experience at an early-stage startup, and comfort with ambiguity and wearing multiple hats.
• Familiarity with CRM and CS tooling (HubSpot preferred).
• Nice to have: experience in tourism or event technology.

Responsibilities

• Lead outcome-driven onboarding. Get new customers onboarded quickly and align them on clear success metrics from day one.
• Be a strategic advisor. Run regular business reviews, bring a point of view on content, engagement and promotion strategy, and help customers tie Seeker results to their own goals and board-level reporting.
• Use AI to scale yourself. Build AI-assisted workflows for account research, health scoring, QBR prep, usage analysis and customer communications so you can manage a growing book of business without losing the personal touch.
• Own retention and growth. Monitor account health, spot risk early, act before problems escalated, and find expansion opportunities such as tier upgrades, new XP campaigns or added partners. Partner with the sales team on renewals and upsells.
• Turn customer wins into proof. Find success stories, gather results and help shape case studies and testimonials.
• Be the voice of the customer. Bring structured feedback and usage patterns to product to influence the roadmap.
• Keep enablement sharp. Create and update help docs, demos and training resources, using AI tools to keep them current as the product evolves.
• Improve how we work. Find gaps in our customer processes, propose fixes and build the playbooks that will let this team grow.

Skills

Customer success

Account management

Strategic advisory

AI fluency

Data analysis

Communication

Self-starter

Startup experience

Ambiguity handling

Education

Bachelor's degree or equivalent experience

Tools

HubSpot

Job description

Seeker builds technology that powers local discovery. Our platforms, Seeker Events Network and Seeker XP, help destination marketing organizations, chambers, downtown partnerships, publishers and brands engage communities and drive economic impact.

We're a small, fast-moving team, looking for a tech savvy, customer-obsessed person to join our team. This role will act as a strategic partner to our customers, helping to drive real, measurable results.

About the Role

You'll own the full customer journey after the sale, from onboarding and adoption through renewal and expansion. You'll be the person customers trust for advice on their event and engagement strategy, and you'll use AI every day to work smarter, scale yourself and show customers what's possible. You're the kind of person who sees a better way to do something and builds it, rather than waiting to be asked.

Responsibilities

• Lead outcome-driven onboarding. Get new customers onboarded quickly and align them on clear success metrics from day one.


• Be a strategic advisor. Run regular business reviews, bring a point of view on content, engagement and promotion strategy, and help customers tie Seeker results to their own goals and board-level reporting.


• Use AI to scale yourself. Build AI-assisted workflows for account research, health scoring, QBR prep, usage analysis and customer communications so you can manage a growing book of business without losing the personal touch.


• Own retention and growth. Monitor account health, spot risk early, act before problems escalated, and find expansion opportunities such as tier upgrades, new XP campaigns or added partners. Partner with the sales team on renewals and upsells.


• Turn customer wins into proof. Find success stories, gather results and help shape case studies and testimonials.


• Be the voice of the customer. Bring structured feedback and usage patterns to product to influence the roadmap.


• Keep enablement sharp. Create and update help docs, demos and training resources, using AI tools to keep them current as the product evolves.


• Improve how we work. Find gaps in our customer processes, propose fixes and build the playbooks that will let this team grow.

Qualifications

• Bachelor's degree or equivalent experience


• 3+ years in customer success or account management at a B2B SaaS company, with a track record of driving retention and expansion


• A consultative mindset: you're comfortable leading strategic conversations with directors and executives


• Hands-on fluency with AI tools (ChatGPT, Claude, Copilot or similar) and real examples of how you've used them to improve your own work or customer outcomes


• Comfort with data: you can pull usage metrics, find the story in them and turn it into a recommendation


• Excellent written and verbal communication, including the ability to explain technical concepts simply


• A self-starter mentality: you're proactive, resourceful and motivated by making things better


• Experience at an early-stage startup, and comfort with ambiguity and wearing multiple hats


• Familiarity with CRM and CS tooling (HubSpot preferred)


• Nice to have: experience in tourism or event technology